Member Services Representative (25-37.5 hours/week)

WESTconsin Credit Union; River Falls (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

WESTconsin Credit Union seeks a Member Services Representative to deliver excellent customer service and build relationships with members. Responsibilities include transaction processing and addressing member inquiries. The position offers a supportive environment with opportunities for professional growth, alongside competitive pay and benefits.

Benefits

Health, Dental, and Vision Insurance Plans

Annual Healthy Living Fund Contribution

Student Loan Repayment Program

Competitive Pay

401(k) Contribution and Match Plan

Qualifications

• Proven track record in customer service.
• Proficiency in basic computer, data entry, and typing skills.
• Excellent oral and written communication skills.

Responsibilities

• Represent the Credit Union to members positively.
• Process transactions efficiently and confidentially.
• Respond to members' requests and complaints.

Skills

Customer Service

Communication

Computer Skills

Education

High School Diploma or equivalent

Job description

Member Services Representative (25-37.5 hours/week)

Job Category: Customer Service

Requisition Number: MEMBE001077

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• Part-Time
• On-site
• Rate : $18.43 USD per hour

Locations

Showing 1 location

River Falls, WI 54022, USA

Description

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

The starting rate for this role is $18.43 per hour.

What You’ll Be Doing:

• Represent the Credit Union to members in a friendly, positive, and professional manner
• Provide prompt, efficient, confidential, and accurate service in the processing of transactions
• Responds to members' requests, problems, and complaints, and/or directs them to proper person for assistance and resolution
• Learns to recognize member's needs for services, and presents and refers them appropriately
• Handles all monetary transactions for members

What You’ll Need to Be Successful:

• This position requires a high school diploma or equivalent and a proven track record in customer service
• Proficiency in basic computer, data entry and typing skills is required
• A positive attitude, professional image, and self-motivation are essential in the teller role
• Excellent oral and written communication skills are required
• This includes an every other Saturday rotation.

Why Choose WESTconsin:

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Pay
• Impressive 401(k) Contribution and Match Plan

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.