Member Services Representative

Planet Fitness Franchising; Worcester (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative in Worcester, MA. This role focuses on creating a positive member experience through exceptional customer service, managing front desk tasks, and supporting the club's operational needs. Candidates should possess a high school diploma, strong customer service skills, and a passion for fitness. The position offers a dynamic work environment with multiple advancement opportunities and includes various employee benefits such as health insurance and a free Black Card membership.

Benefits

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Free Black Card membership after 90 days

Qualifications

• Customer service background preferred.
• Punctuality and reliability is a must.
• 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including new member sign-ups.
• Respond to member questions and concerns promptly.

Skills

Customer service skills

Basic computer proficiency

Problem solving

Listening

Education

High School diploma/GED

Job description

Benefits:

• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefit Basics

All staff will also receive a free Black Card membership after 90 days of employment

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.