Member Services Representative

Planet Fitness - The Core Group; Woodinville (WA); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading health and fitness company is seeking a Member Services Representative to create a positive member experience through exceptional customer service. Responsibilities include greeting members, handling front desk activities, and addressing member inquiries. The ideal candidate has a passion for fitness, strong communication skills, and the ability to provide top-tier service in a vibrant environment.

Benefits

Flexible schedule

Free uniforms

Training & development

Free Black Card membership

Medical options available

Dental and vision plans

401k with company contribution

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Provide exceptional customer service at the front desk.
• Handle phone inquiries and assist callers.
• Check members into the system and sign up new members.

Skills

Customer service skills

Basic computer proficiency

Empathy

Problem-solving

communication

Education

High School diploma/GED

Job description

Benefits:

• Flexible schedule
• Free uniforms
• Training & development

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefit Basics

All staff will also receive a free Black Card membership.

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective after 90 days following the date of hire. Benefit offerings include medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution.