Member Services Representative WEEKENDS ONLY 3pm-7pm

Planet Fitness - United FP Management, LLC; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Opportunity for advancement

Training & development

Job summary

A leading fitness company in San Diego is looking for a Member Services Representative to enhance the customer experience and uphold the Judgement Free Zone. This role includes greeting members, managing front desk operations, and promoting memberships. Candidates should have a customer service background, a passion for fitness, and strong interpersonal skills. A high school diploma is mandatory, and CPR certification is preferred. Join a dynamic team that values performance and personal development.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Exceptional customer service skills.
• Punctuality and reliability are a must.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, ensuring exceptional customer experience.
• Enforce the Judgement Free zone.
• Handle front desk activities and member check-ins.
• Respond to member questions and concerns professionally.
• Promote sales of tanning lotions and memberships.

Skills

Customer service

Basic computer proficiency

Sales experience

Positive attitude

Strong listener

Education

High School diploma/GED equivalent

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development

Join Our Team!

At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordable, high-end fitness experience. "We Set the Tone" as such task requires a team of inspiring, motivated, competitive, and hardworking go‑getters. As one of the fastest-growing franchises and operators of fitness centers in the United States, One World Fitness is just getting warmed up. Currently with 33 locations across the East/West Coast and expected to double the number within the next 3-4 years. We are continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future for the leadership of tomorrow.

Job Summary: Member Services Representative

(MSR) position at Planet Fitness is more than just a job, it is an opportunity for personal development, leadership, organization and to maximize your career while helping improve the lives of our members...the upbeat environment and friendships you will gain are a bonus too! Our MSR’s are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working with us you will have the opportunity to learn skills applicable to any future job, develop life‑long relationships, and grow your career with the company. We believe in promoting from within and most of our managers started out in this role.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforcing the Judgement Free zone
• Always smile and be courteous.
• Taking prospects on tours
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Help members download PF Mobile App
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Completed assigned cleaning areas.
• Promotes sales of Tanning lotions and Memberships.
• Create connections with the community!

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Experience in Sales
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR Certification AED/First Aid /CPR

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the club phone during shift.
• Must be able to occasionally lift to 50 lbs.

If you would enjoy being part of a team first performance-based company than this is the place for you! We are seeking for an asset who enjoys new challenges and lets their ambition/hard work be a factor in overcoming these. We provide all the tools, but it is about how you use them to build your success.