Member Services Representative

Talentify; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Talentify is seeking a CareLink program support representative responsible for delivering excellent customer service and member education. You will act as a bridge between members and providers, helping educate on benefits, requirements, and funding considerations.

The role requires a high school diploma, with preferred college coursework in business or health care administration and at least one year of related insurance experience, plus healthcare problem resolution experience.

Qualifications

• High school diploma or equivalent required.
• One year of college coursework in business, health care administration or related courses preferred.
• Minimum of one year related insurance experience preferred.
• Health care problem resolution experience preferred.

Responsibilities

• Provide customer service and member education for the CareLink program.
• Act as liaison between members and providers.
• Educate members about benefits, requirements and other components of the CareLink program.
• Explain schedule of benefits and how it relates to other funding sources.

Skills

Customer service

Insurance knowledge

Education

High school diploma

College coursework (business/health care)

Job description

POSITION SUMMARY/RESPONSIBILITIES
Responsible for customer service and member education functions of the CareLink program. Provides excellent customer service assistance to all customer/members while serves as a liaison between members and the providers. Educates members and community regarding benefits, requirements and other components of the CareLink program. Must have sound knowledge of schedule of benefits and how it relates to other funding sources.

EDUCATION/EXPERIENCE
High school graduation or its equivalency is required. One year of college level courses in business, health care administration or related courses is preferred. Minimum of one year related insurance experience is preferred. Health care problem resolution experience is preferred.