Member Services Representative

Crunch Fitness - Fit Fusion, LLC; Mandeville (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a leading fitness company as a Member Services Representative where you'll contribute to creating a fun and engaging gym environment. This role focuses on delivering outstanding customer service, assisting with memberships, and promoting gym services, ideal for enthusiastic candidates eager to grow in the wellness industry.

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Qualifications

• Preferred minimum 1 year of experience in a service-oriented role.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greet all members & guests focusing on engagement and retention.
• Assist with membership, retail, and tanning product sales.
• Check in all members and resolving any issues promptly.

Skills

Customer service orientation

Effective communication

Job description

Join to apply for the Member Services Representative role at Crunch Fitness - Fit Fusion, LLC

4 days ago Be among the first 25 applicants

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Overview

The Member Services Representative contributes to building a fun and engaging fitness environment for team members while delivering excellent customer service to members. They are enthusiastic about fitness, eager to serve others, and help deliver an exceptional member experience at the gym level.

Responsibilities

• Greet all members & guests with a focus on engagement and retention.
• Assist with membership, retail, and tanning product sales.
• Promote membership privileges including tanning, group fitness, small group training, and childcare.
• Support new member enrollment processes.
• Check in all members and guests according to company procedures, resolving any check-in issues promptly.
• Answer phones courteously and professionally.
• Communicate special events to members and guests.
• Handle member requests or escalate to a manager as needed.
• Maintain a professional, courteous demeanor.
• Be knowledgeable about all club facilities, services, programs, and schedules.
• Keep a clean and organized work area.
• Navigate all front desk stations including check-in, Relax & Recover, guest services, and membership sales.
• Perform opening and closing duties as per checklists.

Requirements

• Preferred minimum 1 year of experience in a service-oriented role.
• Effective communication and proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements

• Ability to lift or move up to 50 lbs.
• Prolonged standing and walking during daily duties.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wellness and Fitness Services