Member Services Representative

crunch; Algonquin (IL); On-site; USD 17,908,800 - 24,796,800; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Fit Fusion is seeking a Member Services Representative to join our gym team. You will greet members, assist with memberships and sales, and promote privileges like tanning, group fitness, childcare and more. You will also handle check-ins, answer calls, and communicate events to the member base.

The role emphasizes delivering excellent customer service, maintaining a friendly, professional demeanor, and becoming an expert on club facilities, schedules, and services.

Qualifications

• Experience in a service-oriented role is preferred.
• Excellent verbal and written communication skills.
• Strong focus on customer satisfaction and engagement.

Responsibilities

• Greet members and guests with a welcoming attitude to boost engagement and retention.
• Assist with membership, retail and tanning product sales.
• Promote membership perks such as tanning, fitness classes, and childcare.
• Support new member enrollment and orientation.
• Check in members per procedures and handle check-in issues with alerts.
• Answer phones courteously and professionally.
• Share information on events and programs to members and guests.
• Route member requests to managers as needed.
• Maintain professional and courteous demeanor at all times.
• Be knowledgeable about all club facilities, services, and hours.
• Maintain a clean, organized front desk area and be able to navigate all desk stations.
• Perform opening and closing duties.

Skills

Customer service

Communication

Reading & writing

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Member Service Representative | Fit Fusion

Overview

The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.