Member Services Representative

Planet Fitness; Cleveland, Christiansted (OH, United States Virgin Islands); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Fitnessunternehmen sucht einen engagierten Member Services Representative, der für die Schaffung einer positiven Mitgliedererfahrung verantwortlich ist. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für alle Mitgliedschaftsfragen und gewährleisten durch außergewöhnlichen Kundenservice, dass die Mitglieder sich geschätzt fühlen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Teamarbeit und eine positive Einstellung geschätzt werden. Wenn Sie eine Leidenschaft für Fitness haben und gerne mit Menschen arbeiten, ist dies die perfekte Gelegenheit für Sie, Teil eines wachsenden Unternehmens zu werden und das Leben der Mitglieder zu bereichern.

Benefits

401k Programm mit Unternehmensbeitrag

Gesundheits-, Seh- und Zahnversicherung

Kostenlose Black Card Mitgliedschaft

Flexible Zahlungsoptionen

Bezahlte Freizeit

Qualifications

• Erfahrung im Kundenservice ist bevorzugt.
• Grundkenntnisse in Computeranwendungen erforderlich.

Responsibilities

• Begrüßen von Mitgliedern und Gästen und Bereitstellung hervorragenden Kundenservice.
• Bearbeiten von Anfragen und Beschwerden der Mitglieder.

Skills

Kundenservice

Computerkenntnisse

Empathie

Problemlösung

Zuverlässigkeit

Education

Mindestens 18 Jahre alt

Tools

DataTrak / Ignite

Job description

Job Summary -Member Services Representative

Location: 661 East 24th St, STE 250, Holland, MI

Reporting to the Club Manager, the Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The member service representative is the first point of contact for all membership-related questions, requests, and concerns. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, cleaning, resolving complaints, and processing transactions. This position is a non-exempt, hourly position and all job duties will be performed in person at the assigned location.


Responsibilities and Duties


Essential Duties

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club, including deep cleaning of locker rooms, equipment, gym floors, and black card amenities.
• Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.

Essential Physical Requirements

• Requires long periods of continual standing and moving during the entire shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs, with frequent moving of at least 25 pounds.
• Must be able to wear backpack vacuum weighing up to 15 pounds.
• On a daily basis, must be able to utilize various cleaning implements involved in vacuuming, mopping, picking up large items, and similar projects, which includes handling toxic cleaning chemicals using acceptable safe practices.

Qualifications and Skills

• Must be 18 years of age or older.
• Customer service background preferred.
• Basic computer software proficiency required. Familiarity with DataTrak / Ignite, or similar software preferred.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Able to commute in all weather conditions.

Salary and Benefits

• Competitive wage of $13/hour plus $1.50 shift premium between the hours of 10pm-7am.
• Benefits we provide to eligible employees:
  • 401k program with excellent company match.
  • Attendance incentive based off total hours worked per pay period
  • Generous paid time off, PMLA, and short-term disability.
  • Health, Vision, and Dental benefits.
  • Flexible pay options (On-Demand Pay, a mobile earned wage access system through Paycor)
  • Free Black Card membership.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability status, age, genetic information, protected veteran status, height, weight, marital status, or any other characteristic protected by law.

JP Management Services LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, JP Management Services LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [e-mail].



JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!



Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.