Member Services Rep Sub Overnight

Excelfitness; Crowley (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness club is seeking a Member Services Rep Sub Overnight to ensure high member service levels and maintain club standards. Responsibilities include cleaning, auditing cash drawers, and supporting club promotions. Ideal candidates are team-oriented with strong communication skills and a commitment to safety. This role requires physical activity and flexibility in work hours, including overnight shifts.

Qualifications

• Minimum 18 years old.
• CPR and AED certifications (training provided).
• Ability to stand for long periods.

Responsibilities

• Maintaining club cleanliness and atmosphere.
• Auditing and balancing cash drawers daily.
• Providing a safe environment for all members.

Skills

Communication

Team-oriented

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Member Services Rep Sub Overnight role at Excel Fitness

Responsibilities include:

1. Performing your best during your assigned shift.
2. Maintaining club cleanliness and atmosphere.
3. Staying proficient in Planet Fitness mobile app use, content, and updates.
4. Completing all necessary training for safe and efficient operation.
5. Conducting regular audits to uphold Excel standards.
6. Performing club walkarounds, cleaning, and re-inspecting tasks.
7. Auditing and balancing cash drawers daily.
8. Updating member information into tablets and POS systems.
9. Ensuring members adhere to policies and addressing infractions.
10. Providing a safe environment for all members.
11. Communicating effectively to deliver high member service levels.
12. Stocking retail and janitorial items for the next shift.
13. Resolving day-to-day member issues per company standards.
14. Auditing club inventory and collaborating on inventory orders.
15. Staying current with certifications and training.
16. Participating in team meetings.
17. Promoting and assisting prospects and potential members.
18. Supporting club promotions, training, and operational strategies.
19. Ensuring compliance with legal and insurance requirements.
20. Assisting with equipment use and amenities, ensuring procedures are followed.
21. Representing the company at community events and outreach activities.

Qualifications include:

1. Minimum 18 years old.
2. High School Diploma or equivalent.
3. CPR and AED certifications (training provided within first 30 days if uncertified).
4. Ability to stand for long periods.
5. Strong communication skills.
6. Team-oriented, motivated, organized.
7. Critical thinking and problem-solving skills.
8. Proficiency in Microsoft Office and computer use.
9. Ability to handle sensitive/confidential information.
10. Knowledge of Planet Fitness mission, values, and operational standards.

This role has no supervisory responsibilities and operates in a fitness club environment, requiring physical activity and adherence to safety standards. Work hours vary, including possible early mornings, evenings, weekends, and overnight shifts. No travel is expected. We are an Equal Opportunity Employer, committed to diversity and inclusion.