Member Services Rep Part Time Weekends 1pm715pm

Planet Fitness - Fitton Clubs; Bloomsburg (Columbia County); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading fitness company as a Member Services Representative, where you'll provide exceptional customer service and ensure a welcoming environment for members and guests. This part-time role requires a positive attitude, strong communication skills, and the ability to handle various front desk activities. Enjoy benefits like medical insurance, PTO, and a free membership while contributing to a healthier planet.

Benefits

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(k) and Roth Retirement Plans

Flexible Spending Accounts

Insurance options such as STD, LTD, Term Life

Qualifications

• Exceptional customer service skills required.
• Must be 18 years or older.
• Ability to obtain CPR/AED certification.

Responsibilities

• Greeting members and guests warmly.
• Processing beverage or merchandise purchases.
• Maintaining a clean front desk area.

Skills

Customer Service

Bilingual English/Spanish

Punctuality

Reliability

Education

High School diploma or GED

Job description

Position:

Member Services Rep - Part Time - Afternoon

We are seeking a motivated Member Services Representative to join our team! In this role, you will provide exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an outstanding “Judgement Free” member experience. BILINGUAL English/Spanish applicants are encouraged to apply!

Responsibilities include:

1. Customer Service/Front Desk Activities:
2. Greeting members and guests warmly, creating a comfortable and welcoming environment.
3. Answering phones courteously and assisting callers with inquiries.
4. Checking members in, touring potential members, signing up new members, logging amenities, and communicating updates and events.
5. Responding promptly and professionally to member questions and concerns.
6. Processing beverage or merchandise purchases via the point-of-sale system.
7. Using POS system to manage new membership cards, address changes, and billing or payment questions.

Club Cleanliness and Maintenance:

1. Maintaining a clean and orderly front desk area and lobby.
2. Performing regular cleaning tasks such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
3. Cleaning exercise equipment and tanning beds regularly.
4. Ensuring restrooms and wet areas are clean and stocked.

Qualifications & Requirements:

1. Applicants for overnight shifts must undergo a 7-year criminal background check within the first week of hire; continued employment depends on a satisfactory outcome.
2. Exceptional customer service skills and the ability to interact positively and professionally with members and staff.
3. Prior customer service experience preferred.
4. Must be 18 years or older.
5. High School diploma or GED required.
6. Positive, upbeat, and professional attitude.
7. Punctuality and reliability are essential.
8. Ability to obtain and maintain CPR/AED certification within required timeframes and perform CPR in emergencies.

Physical Demands:

1. Walking and standing for extended periods; frequently stooping, bending, kneeling, crouching, crawling, climbing, reaching, twisting, grasping, and repetitive hand motions.
2. Occasionally lifting, carrying, pushing, or pulling weights up to 50 lbs.
3. Talking continuously in person or over the phone during shifts.
4. Maintaining the ability to perform CPR if needed.
5. Normal vision and hearing, with or without correction.

Why join Planet Fitness?

Contribute to transforming lives daily by promoting a healthier planet! Work with a talented, dynamic team! Additional benefits include:

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(k) and Roth Retirement Plans
• Flexible Spending Accounts
• Insurance options such as STD, LTD, Term Life

Note: We participate in E-Verify for all Utah locations. Employees at franchise locations are employed by the franchisee and not PFHQ, which does not control employment terms for franchise staff. Each franchisee is responsible for legal compliance.