Member Services Rep Part Time Weekend Morning SATSUN 530A1P

Planet Fitness - Fitton Clubs; Coeur d'Alene (ID); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading fitness franchise as a Member Services Representative in Coeur d'Alene. This part-time role focuses on providing exceptional customer service, maintaining club cleanliness, and ensuring a welcoming environment for all members. If you are upbeat, professional, and enjoy helping others, this position is perfect for you. Enjoy various benefits including medical insurance, PTO, and a free membership while contributing to a healthier planet.

Benefits

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(k) and Roth Retirement Plans

Flexible Spending Accounts

STD, LTD, Term Life Insurance

Qualifications

• Exceptional customer service skills required.
• Must be 18 years or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Maintain cleanliness of the front desk area and lobby.
• Assist with new membership cards and billing questions.

Skills

Customer Service

Bilingual

Education

High School diploma/GED

Job description

Position: Member Services Rep - Part Time - Weekend/Morning

We are seeking a motivated Member Services Representative to join our team! BILINGUAL English/Spanish encouraged to apply. As a team member, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

Responsibilities include:

1. Customer Service/Front Desk Activities:

• Greet members and guests, providing exceptional customer service to make everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with various questions.
• Check members in, tour and sign up new members, log amenities, and communicate updates and events.
• Respond to member questions and concerns promptly and professionally.
• Conduct beverage or merchandise purchases using the POS system.
• Assist with new membership cards, address changes, and billing or payment questions via POS system.

Club Cleanliness and Maintenance:

• Maintain the front desk area and lobby in a clean and orderly manner.
• Perform regular cleaning and upkeep, including mopping spills, trash removal, cleaning windows/mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds regularly.
• Ensure restrooms and wet areas are cleaned and stocked regularly.

Qualifications & Requirements:

• Applicants for overnight positions must undergo a 7-year criminal background check within the first week of hire; employment depends on satisfactory results.
• Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers.
• Prior customer service experience preferred.
• Must be 18 years or older.
• High School diploma/GED required.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are essential.
• Obtain and maintain CPR/AED certification as required and be physically capable of performing CPR/AED in emergencies.

Physical Demands:

• Stand, walk, and perform physical activities such as stooping, bending, kneeling, crouching, crawling, climbing, reaching, twisting, grasping, and repetitive hand motions.
• Occasionally lift, carry, push, or pull weights up to 50 lbs.
• Communicate effectively in person and via phone.
• Maintain the physical ability to administer CPR in emergencies.
• Good vision and hearing, with or without correction.

Why Join Planet Fitness?

Contribute to changing lives daily by helping create a healthier planet! Work alongside talented, dynamic professionals. Additional benefits include:

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(k) and Roth Retirement Plans
• Flexible Spending Accounts
• STD, LTD, Term Life Insurance, and more

Note: We participate in E-Verify for all Utah locations. Employees are employed by franchisees, not PFHQ, which does not control employment terms for franchise staff.