Member Services Rep Full time Overnight

Planet Fitness - Fitton Clubs; Sugarcreek Township (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading fitness club as a Member Services Representative, providing exceptional customer service and maintaining a welcoming environment. This full-time overnight position requires strong interpersonal skills and a commitment to cleanliness. Enjoy benefits like medical insurance and a free membership while contributing to a healthier community.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(k) and Roth Retirement Plans

Flexible Spending Accounts

STD, LTD, Term Life Insurance

Qualifications

• Must be 18 years or older.
• Exceptional customer service skills.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Maintain cleanliness of front desk and lobby.
• Conduct beverage or merchandise purchases.

Skills

Customer Service

Bilingual English/Spanish

Reliability

Education

High School diploma/GED

Job description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Position: Member Services Rep - Full time Overnight

Sun: 12-7am, Mon-Thurs: 10pm-6am

We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Responsibilities:

1. Customer Service/Front Desk Activities:

• Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check members in, tour, sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns promptly and professionally.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Use POS system to assist with new membership cards, address changes, and billing or payment questions.

Club Cleanliness and Maintenance:

• Maintain the front desk area and lobby cleanliness and orderliness.
• Perform regular facility cleaning: mop spills, remove trash, clean windows and mirrors, re-rack weights.
• Clean all exercise equipment and tanning beds regularly.
• Clean and stock restrooms and wet areas.

Qualifications & Requirements:

• Applicants for overnight positions must undergo a 7-year criminal background check within the first week of hire; continued employment depends on satisfactory results.
• Exceptional customer service skills; ability to interact positively and professionally with members and co-workers.
• Prior customer service experience preferred.
• Must be 18 years or older.
• High School diploma/GED required.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are essential.
• Obtain and maintain CPR/AED certification and be physically capable of performing CPR/AED in emergencies.

Physical Demands:

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
• Occasionally lift, carry, push, or pull weights up to 50 lbs.
• Speak continuously in person or on the phone.
• Maintain the ability to administer CPR if needed.
• Normal vision and hearing, with or without correction.

Why Join Planet Fitness?

• Contribute to changing lives daily by creating a healthier planet!
• Work alongside talented, dynamic professionals.
• Additional benefits include:
• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(k) and Roth Retirement Plans
• Flexible Spending Accounts
• STD, LTD, Term Life Insurance, and more

Note: We participate in E-Verify for all Utah locations. Employees at franchise locations are employed by the franchisee, not PFHQ, which does not control employment matters at franchise sites.