Member Services Rep Front Desk (Overnight 9pm-7am)

Excelfitness; Fayetteville (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a forward-thinking fitness club as a Member Services Rep, where you'll ensure exceptional member service and uphold club standards during overnight hours. This role is perfect for motivated individuals who thrive in a team-oriented environment and are passionate about fitness. You'll engage with members, maintain a clean and safe atmosphere, and support daily operations. If you're looking for a dynamic position that allows you to make a positive impact in your community, this opportunity is for you!

Qualifications

• Must be at least 18 years old and have a high school diploma.
• CPR and AED certifications required; training provided.

Responsibilities

• Monitor club cleanliness and atmosphere during overnight shifts.
• Audit cash drawers and member information daily.

Skills

Communication Skills

Critical Thinking

Problem-Solving

Teamwork

Microsoft Office Proficiency

Education

High School Diploma or equivalent

Tools

Tablets

POS Systems

Job description

Member Services Rep Front Desk (Overnight 9pm-7am)

Join to apply for the Member Services Rep Front Desk (Overnight 9pm-7am) role at Excel Fitness.

Job Overview

This role involves ensuring a high level of member service, maintaining club standards, and supporting daily operations during overnight hours.

Responsibilities

1. Perform during your assigned shift to the best of your abilities.
2. Monitor and maintain club cleanliness and atmosphere.
3. Stay proficient with Planet Fitness mobile app use, content, and updates.
4. Complete all required training for safe and efficient operations.
5. Conduct regular audits to ensure the club meets Excel standards.
6. Perform club walkarounds, complete cleaning tasks, and re-inspect those tasks.
7. Audit and balance cash drawers daily.
8. Input and update member information into tablets and POS systems.
9. Enforce company policies and guidelines, addressing infractions as needed.
10. Create a safe and secure environment for members.
11. Communicate effectively with members to provide excellent service.
12. Stock retail and janitorial items for the upcoming shift.
13. Resolve day-to-day member issues and adhere to company standards.
14. Audit inventory and coordinate with management on orders.
15. Maintain up-to-date certifications and participate in team meetings.
16. Promote and assist prospects and potential members.
17. Support club promotions, training, and operational strategies with the GM and AM.
18. Ensure compliance with all legal and insurance requirements.
19. Assist members with equipment and amenities, ensuring procedures are followed.
20. Represent the company at community events and outreach activities.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone; training provided within 30 days if uncertified.
• Comfortable standing for long periods.
• Excellent communication skills.
• Team-oriented, motivated, well-organized.
• Critical thinking and proactive problem-solving skills.
• Proficient in Microsoft Office and computer use.
• Ability to handle sensitive information.
• Familiarity with Planet Fitness mission, values, and brand standards.

Additional Details

This position has no supervisory responsibilities. It operates in a fitness club environment with standard office and custodial equipment. Physical demands include standing, walking, lifting up to 75 pounds, and various vision requirements. Work hours are flexible, including mornings, evenings, weekends, and overnights, based on business needs. No travel is expected. Excel Fitness is an Equal Opportunity Employer, committed to lawful employment practices.