Member Services Rep Front Desk - Overnight

Excelfitness; Joplin (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness club is seeking a Member Services Representative for overnight shifts. The role involves maintaining cleanliness, providing excellent member service, and ensuring compliance with operational standards. Candidates must be team-oriented, organized, and possess strong communication skills. Training for CPR and AED certifications is provided. This position can be full-time or part-time, with varying hours.

Qualifications

• Must be at least 18 years old.
• CPR and AED certifications required before working alone.

Responsibilities

• Maintain club cleanliness and a welcoming atmosphere.
• Balance cash drawers daily and input member information accurately.
• Resolve member issues and promote membership through outreach.

Skills

Communication

Team-oriented

Problem Solving

Organization

Education

High School Diploma

Tools

Microsoft Office

Job description

Member Services Rep Front Desk - Overnight

Join to apply for the Member Services Rep Front Desk - Overnight role at Excel Fitness

Job Details

• Perform your duties during your assigned shift to the best of your abilities.
• Maintain club cleanliness and a welcoming atmosphere.
• Stay proficient in Planet Fitness mobile app usage, content, and updates.
• Complete all necessary training for safe and efficient operation.
• Conduct regular audits to ensure the club meets Excel standards.
• Perform club walkarounds, complete cleaning tasks, and re-inspect as needed.
• Balance cash drawers daily and input member information into tablets and POS systems accurately.
• Enforce company policies and guidelines, addressing infractions appropriately.
• Create a safe environment and deliver high-quality member service.
• Stock retail and janitorial supplies for the upcoming shift.
• Resolve member issues, adhere to standards, and communicate effectively.
• Manage inventory and collaborate with management on orders.
• Keep certifications and training current.
• Participate in team meetings and promote membership through tours and outreach.
• Assist with membership promotions, training, and operational strategies.
• Ensure compliance with legal and insurance requirements.
• Operate amenities like tanning, HydroMassage, and Total Body Enhancement, ensuring procedures are followed.
• Represent the company at community events and outreach activities.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone; training provided within first 30 days if uncertified.
• Comfortable standing for long periods.
• Excellent communication skills.
• Team-oriented, motivated, organized, and proactive problem-solver.
• Proficient in Microsoft Office and computer use.
• Able to handle sensitive information.
• Familiar with Planet Fitness mission, values, and operational standards.

Additional Details

This role has no supervisory responsibilities. The work environment is a fitness club with standard and custodial equipment, where noise levels may be loud. Physical demands include standing, walking, lifting up to 25 pounds regularly, and up to 75 pounds occasionally. The position can be full-time or part-time, with hours set during club operation, including potential early mornings, evenings, weekends, and overnights. Travel is not expected. Excel Fitness is an Equal Opportunity Employer, committed to fair employment practices, with rights information available from the Department of Labor.