Member Services Rep Front Desk 6AM-2PM

Excelfitness; Roanoke (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Excel Fitness is seeking a Member Services Representative for the front desk from 6AM to 2PM. The role involves ensuring club cleanliness, member service, and compliance with policies. Candidates should possess strong communication skills and a high school diploma. Training will be provided for certifications.

Qualifications

• Must be at least 18 years old.
• CPR and AED certifications required.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Conduct regular audits to ensure club standards.
• Provide a safe and secure environment for all members.

Skills

Communication

Critical Thinking

Problem Solving

Team-oriented

Motivated

Well-organized

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

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Responsibilities

1. Perform to your best abilities during your assigned work shift.
2. Monitor and maintain club cleanliness and atmosphere.
3. Stay proficient in Planet Fitness mobile app use, content, and updates.
4. Ensure all proper training has been completed for safe and efficient operation.
5. Conduct regular audits to ensure the club meets Excel standards.
6. Perform club walkarounds, complete cleaning tasks, and re-inspect them.
7. Audit and balance cash drawers daily.
8. Update member information into tablets and POS systems accurately.
9. Ensure members adhere to policies and address infractions.
10. Provide a safe and secure environment for all members.
11. Communicate effectively with members to deliver high-level service.
12. Stock retail and janitorial items for the next shift.
13. Help resolve day-to-day member issues following company standards.
14. Audit club inventory and coordinate with management on orders.
15. Stay updated on certifications and training.
16. Participate in team meetings.
17. Promote and assist prospects and potential members.
18. Support club promotions, training, and operational strategies with the GM and AM.
19. Ensure compliance with all laws and insurance requirements.
20. Assist members with amenities like equipment, tanning, HydroMassage, Total Body Enhancement, etc., following procedures.
21. Represent the company at community events and outreach activities.

Qualifications

1. Must be at least 18 years old.
2. High School Diploma or equivalent required.
3. CPR and AED certifications are required before working alone; training will be provided if uncertified.
4. Comfortable standing for long periods.
5. Excellent communication skills.
6. Team-oriented, motivated, well-organized.
7. Critical thinking and proactive problem-solving skills.
8. Proficient in Microsoft Office and computer use.
9. Ability to handle sensitive/confidential information.
10. Familiarity with Planet Fitness’s mission, values, and culture.

Additional Details

• No supervisory responsibilities.
• Work in a fitness club environment; noise level may be loud.
• Physical ability to lift up to 75 pounds occasionally, stand, walk, and use hands frequently.
• Position may be full-time or part-time, with hours including mornings, evenings, weekends, and overnight shifts.
• No travel expected.
• Equal Opportunity Employer.