Member Services Rep Front Desk

Excel Fitness; Sand Springs (OK); On-site; USD 28,000 - 35,000; Full time

Job summary

Excel Fitness is seeking a Member Services Rep to ensure a welcoming environment and high-quality service for members. Responsibilities include maintaining club cleanliness, auditing cash drawers, and assisting with membership promotions. This role requires excellent communication skills and a team-oriented approach, with physical demands including standing and lifting. Training for CPR and AED certification is available.

Qualifications

• Must be at least 18 years old.
• CPR and AED Certification required before working alone.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Ensure members adhere to policies and guidelines.
• Promote and assist prospects and potential members.

Skills

Communication

Team-oriented

Critical thinking

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

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Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and up to Excel standards.
• Perform club walkarounds, complete cleaning tasks, and re-inspect.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and POS systems.
• Ensure members adhere to policies and guidelines, addressing infractions as needed.
• Provide a safe and secure environment for all members.
• Communicate effectively with members, delivering high-quality service.
• Stock retail and janitorial items for the next shift.
• Resolve day-to-day member issues adhering to company standards.
• Audit club inventory and coordinate with management on orders.
• Stay current with certifications and training courses.
• Participate in team meetings.
• Promote and assist prospects and potential members, including tours.
• Assist management with membership promotions and operational strategies.
• Ensure compliance with all legal and insurance requirements.
• Operate amenities like tanning and HydroMassage, ensuring procedures are followed.
• Represent the company at community events and outreach activities.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED Certification required before working alone; training available within 30 days if uncertified.
• Comfortable standing for long periods.
• Excellent communication skills.
• Team-oriented, motivated, and organized.
• Critical thinking and proactive problem-solving skills.
• Proficient in Microsoft Office and computer use.
• Ability to handle sensitive/confidential information.
• Familiarity with Planet Fitness mission, values, and culture.

Additional Details

This role has no supervisory responsibilities. It operates in a fitness club environment, often noisy, with routine use of office and custodial equipment. Physical demands include standing, walking, lifting up to 75 pounds, and various vision requirements. The position can be full-time or part-time, with hours varying based on business needs, including evenings, weekends, and overnights. No travel is expected. Excel Fitness is an Equal Opportunity Employer, committed to fair employment practices.