Member Services Rep Floater NY

Planet Fitness; City of Dunkirk (NY); Sur place; USD 19 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Free Black Card Membership

Employee discounts

Paid time off

Advancement opportunities

Flexible schedule

Résumé du poste

Planet Fitness - Fitton Clubs in Dunkirk, NY is seeking a motivated Member Services Representative to join our team as a Floater. You will deliver a superior front desk experience to members, guests, and prospective members, ensuring a welcoming, judgment-free environment.

This overnight/part-time role requires excellent customer service, bilingual English/Spanish encouraged, and reliability. Responsibilities include greeting, check-ins, answering questions, POS transactions, and maintaining a

Qualifications

• Exceptional customer service skills; professional demeanor.
• Must be 18 years of age or older.
• Overnight availability.
• Bilingual English/Spanish encouraged to apply.

Responsabilités

• Greet members and guests with exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in, tour and sign up new members, log amenities.
• Respond to member questions and concerns promptly.
• Operate POS system for purchases and membership cards.
• Assist with billing or payment questions.

Connaissances

Customer service

Front desk

Bilingual English/Spanish

Formation

High School diploma/GED

Outils

POS system

Description du poste

Benefits:

• Free Black Card Membership
• Employee discounts
• Paid time off
• Opportunity for advancement
• Flexible schedule

Position: Member Services Rep - Floater

We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Some of your responsibilities will include:

Customer Service/Front Desk Activities:

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point to sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance:

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications & Requirements:

• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Prior Customer Service experience preferred
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Upbeat, positive and professional attitude
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Physical Demands/Requirements:

• Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
• Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
• Ability to talk continually in person or on the phone during shift.
• Maintain physical ability to administer CPR in the event of medical emergency.
• Ability to see in normal visual range with or without correction.
• Ability to hear in the normal audio range with or without correction.

Why you should join Planet Fitness?

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work alongside an amazing group of talented, dynamic professionals!

Want more reasons?

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

Note: We participate in E-Verify for all Utah locations.

E-Verify Participation Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf