Member Services Rep Floater NY

First National Bankers Bank; City of Dunkirk (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Free Black Card Membership

401(K) and Roth Plans

Flexible Spending Accounts

Job summary

Planet Fitness is seeking a friendly Member Services Representative to join our team. This role focuses on delivering a superior, judgement-free member experience to members and guests, including greeting, checking in, answering questions, and assisting with memberships.

The position emphasizes exceptional customer service, reliability, and a positive attitude, with CPR/AED certification required within specified time frames.

Qualifications

• Overnight position; background check required within first week of hire.
• Exceptional customer service; positive, professional interaction with members and staff.
• Prior customer service experience preferred.
• Must be 18 years or older; high school diploma or GED required.
• Be upbeat, professional, punctual and reliable.
• CPR/AED certification must be obtained within company-required time frames.

Responsibilities

• Greet members and guests with exceptional service and make them feel welcome.
• Answer phones and assist callers with inquiries.
• Check members in, sign up new members, log amenities and communicate updates to members.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases via POS system; assist with membership cards and billing questions.

Skills

Bilingual English/Spanish

Customer Service

Punctuality

Education

High School diploma/GED

Tools

POS system

Job description

Position: Member Services Rep - Floater

We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Some of your responsibilities will include:

Customer Service/Front Desk Activities

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point to sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications & Requirements

• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Prior Customer Service experience preferred
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Upbeat, positive and professional attitude
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to provide CPR/AED in the event of a medical emergency.

Physical Demands/Requirements

• Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
• Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
• Ability to talk continually in person or on the phone during shift.
• Maintain physical ability to administer CPR in the event of medical emergency.
• Ability to see in normal visual range with or without correction.
• Ability to hear in the normal audio range with or without correction.

Why you should join Planet Fitness?

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work alongside an amazing group of talented, dynamic professionals!

Want more reasons?

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

Benefits

• Free Black Card Membership
• Employee discounts
• Paid time off
• Opportunity for advancement
• Flexible schedule

Note: We participate in E-Verify for all Utah locations.

E-Verify Participation Poster

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work Poster

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.