Member Services Rep/Backup Fitness Instructor (Missouri City)

HFP Mo City, LLC; Missouri City (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading franchisee of Planet Fitness is seeking a Member Services Rep/Backup Fitness Instructor. This role involves delivering excellent customer service, conducting fitness programs, and maintaining a clean environment. Ideal candidates will possess strong interpersonal skills, a high school diploma, and the drive to succeed in a dynamic fitness atmosphere.

Benefits

Medical, Dental, and Vision Insurance for Full-time staff

401(k) plan eligibility after 12 months

Free PF Black Card gym membership

Opportunities for growth

Qualifications

• 6-12 months of face-to-face customer service experience preferred.
• Basic computer proficiency.
• Willingness to become CPR/AED Certified.

Responsibilities

• Greet members with confidence and professionalism.
• Execute retail transactions accurately.
• Conduct fitness classes and ensure a safe workout environment.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma/GED

Job description

Member Services Rep/Backup Fitness Instructor (Missouri City) page is loaded

Member Services Rep/Backup Fitness Instructor (Missouri City)

Apply locations Missouri City time type Part time posted on Posted 10 Days Ago job requisition id JR102351 Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.”

Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You’ll be joining a team that values:

• People-we genuinely care about our team + members
• Fun- we enjoy the work
• Honesty- we lead with integrity
• Accountability- we own the outcome
• Drive- we take initiative

Characteristics that will make you the perfect fit for our Member Services Representative/Back-Up Fitness Instructor:

Essential Duties & Responsibilities:

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Backup Duties:

• Conduct the Planet Fitness group fitness program PE@PF and design simple workout programs as requested and provide coverage for other Fitness Instructors in the area
• Gain new and current members to join fitness classes.
• Enforce a safe workout environment for members at all times.

Minimum Skills:

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications:

• Must be 18 years of age or older.
• High school diploma/GED equivalent required.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.
• Must hold a current Nationally Certified Training Certificate and maintain your certification while employed.

Physical Demands of the MSR/Backup Fitness Instructor:

• Continual standing and walking throughout the club to accomplish tasks during shift.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team:

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.



We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.