Member Services Officer- Teller / Personal Banker (Part Time)

Aplusfcu; Austin (TX); On-site; USD 60,000 - 80,000; Part time

Job summary

Aplusfcu is seeking a part-time Member Services Officer to perform both Teller and Personal Banker functions. In this entry-level position, you will provide exceptional service to credit union members, assist with transactions, and educate members about financial products. If you're ready to kickstart your career in financial services, apply today!

Qualifications

• Sales, Teller and/or Personal Banker experience preferred.
• Ability to work at least 40 hours a week.
• Strong communication skills through various channels.

Responsibilities

• Processing member transactions and providing financial assistance.
• Cross-selling products and meeting sales goals.
• Assisting members with account inquiries and transactions.

Skills

Problem-solving

Communication

Sales

Education

High school diploma or G.E.D. equivalent

Job description

Current job opportunities are posted here as they become available.

Member Services Officer- Teller / Personal Banker (Part Time)

Member Services Officer- Teller / Personal Banker

Job Type: Part-Time

Exemption Type: Non-Exempt

Wage Amount: $19.25 hourly minimum

As a Member Services Officer, your role will be a combination of both Teller and Personal Banker positions. You bring the willingness to provide great service to the members; we will provide the environment for you to grow and develop into a world class service provider. You will offer an enjoyable, memorable experience for individuals seeking assistance with financial matters by providing them with exceptional service, including processing member transactions; identifying their financial needs and recommending valuable solutions. Your support of a sales and service culture will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. This entry level position is a great way to start your financial services career!

Member Education

• Cross-sell appropriate products and services to current and prospective members.
• Consistently meet or exceed established sales/service goals and support branch growth.
• Participate in outside business development and community events.
  

Teller Functions

• Operate, maintain, and balance a cash drawer (as needed).
• Sell special service items such as money orders, official checks, and gift cards.
• Perform cash advances and process collection items.
• Provide members with access to safe deposit box (where applicable).
• Maintain working knowledge of all products and services.
  

Personal Banker Functions

• Assist members with opening/closing basic types of accounts, including new memberships, checking, share certificates, and other accounts as assigned.
• Update account information such as changing account ownership/signers, beneficiaries, and changes of address.
• Assist members with loan applications through video lending.
• Assist members (in person or by phone) with account and product inquiries, including questions about rates, products and services, requests for statements, etc.
• Perform stop payments and process wire transfers.
• Assist members with claims of fraudulent use of debit card.
• Issue, re-issue, and block debit cards.
• Be knowledgeable of and utilize credit union policies, Federal regulations and procedures.
  

Branch Support

• Perform opening/closing procedures for debit card instant issue machine.
• Scan and image branch checks and documents.
• Perform vault responsibilities, load/balance ATM/CDM/CRM, and servicing/daily balancing of coin machine.
  

Education, Experience and Physical Functions

• High school diploma or G.E.D. equivalent
• Six months of work experience (Sales, Teller and/or Personal Banker experience preferred)
• Must have the ability/stamina to work at least 40 hours a week
• Must be able to engage in problem-solving skills to help identify and resolve member issues
• Must be able to communicate extensively through in-person, e-mail, written, and telephone communications
• Requires reaching, bending, stooping or standing as necessary