Member Services Library Assistant (22 hour) - PA, York, Martin Library - Job

Witt/Kieffer; Pennsylvania; On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant library environment as a Member Services Library Assistant, focusing on providing exceptional customer service and supporting library users with a variety of resources. Ideal candidates will possess an Associate's Degree and a strong enthusiasm for helping community members with their information needs.

Qualifications

• Must have an Associate’s Degree (or equivalent).
• Substantial computer experience with databases and software applications.
• Experience in customer service in a library setting preferred.

Responsibilities

• Assist with monitoring the Adult Computer Lab and customer inquiries.
• Help customers utilize library resources including databases and e-resources.
• Perform check-in and check-out duties, maintaining member records.

Skills

Customer Service

Communication

Team Player

Education

Associate's Degree

Tools

Microsoft Office

Job description

Member Services Library Assistant (22 hour)

About the Organization York County Libraries believes in the life-changing effects of free literacy, life-long education, and community connection. Employees collaborate and innovate to provide inspiring and empowering programs at our 13 dynamic libraries. We offer safe places for people to explore ideas, learn skills, and grow. Staff also work in local schools to provide on-site early education services and intervention support. Our flexible libraries proudly serve urban, suburban, and rural populations across York County, PA.

If you are looking for a dynamic, collaborative workplace where your co-workers are friendly, diverse ideas are valued, and there are opportunities for career growth, look no further. Apply to join our team today!

Req Number LIB-25-00026

Number of Openings 1

Shift Rotating Days and Evenings

Full-Time/Part-Time Part-Time

Exempt/Non-Exempt Non-Exempt

Location Martin Library

Category Library

Description

Pay Rate: $9.00/hour I Hours: 22 hours per week I Schedule: Monday & Tuesday 12:00PM-6:00PM, Friday 9:30AM-2:30PM & Saturday 9:30AM-1:30PM I Location: Martin Library I Supervisor: Member Services Librarian

The Member Services Library Assistant will provide assistance to a diverse population of customers in using library resources. Support is given to users of public access computers. Assistance is given to customers in person, via phone, and via email. These resources include, but are not limited to: printed materials, digital media, online databases, internet searches, faxing, copying, and printing. The Member Services Library Assistant will also assist in the day-to-day functions of the Member Services department – checking in/out materials, shelving books, opening/closing duties, creating/updating patron records, etc.

Position Requirements

Education & Experience Requirements

Must have an Associate’s Degree (or equivalent). Must have substantial computer experience with databases; software applications such as Microsoft Office and online alternatives; and performing Internet searches. Experience providing customer service in an urban public library setting is preferred. Child Abuse clearance, Pennsylvania Criminal History Check, FBI Criminal Record Check and Mandated Reporter Training is required

General Requirements

Candidate must enjoy being a team player and providing excellent customer service to a diverse population of all ages. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter and feel comfortable using computers and performing other research-related duties. Duties and Responsibilities

• Assists with monitoring the use of the Adult Computer Lab.
• Provides direct customer service and resolves member concerns and or issues.
• Assist members in utilizing computer software and e-resources to meet their information needs. Refers complex information requests to librarian.
• Assists members with printing from Public Access computers and personal devices
• Refers to and shares prepared learning guides/tools for users of library and online resources
• Assists members with the basic trouble shooting of e-resources such as Axis360, Hoopla
• Informs customers of Library policies and rules and enforces these. Completes Incident Reports in a timely manner.
• Performs duties related to checking in and checking out library materials. This includes using the Integrated Library System (ILS) database and assisting members with self-checkout.
• Creates and updates member records in the ILS, collects fees, uses the cash register software to track all transactions.
• Assists members with locating library materials by using the ILS, directing them to appropriate location of materials, placing holds or Inter Library Loan requests.
• Assists in the shelving, organization and merchandising of library collections.
• Assists with preparation and maintenance of displays.
• Performs opening and closing procedures, including emptying book drop and light cleaning,
• Troubleshoots and reports hardware, software, and printer issues as necessary.

Physical Requirements

• Must be able to lift up to 30 pounds from ground level to waist level
• Must be able to push/pull carts weighing up to 120 pounds.
• Must be able to reach, lift, and stretch throughout the work day.
• Must be able to bend, squat, and kneel occasionally throughout work shift.
• Must be able to stand and/or walk up to four hours at a time.
• Must be able to sit for up to four hours at a time

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, sex, color, race, creed, national origin, religious persuasion, a disability that does not prohibit performance of essential job function, or any other characteristic protected by law.

This position is currently accepting applications.

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