Member Services Director

Longwood University; Lakewood (WA); On-site; USD 29,577 - 32,332; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

15 days of paid vacation

Professional training opportunities

20% discount on programs

Job summary

A regional community service organization in Lakewood seeks a Member Services Director to enhance member experience and retention. The role involves directing a team, supporting marketing efforts, and supervising membership processes. Candidates should have a Bachelor's degree or equivalent experience, with strong customer service and organizational skills. Competitive hourly wage with comprehensive benefits including medical coverage, paid vacation, and professional development opportunities.

Qualifications

• Experience in communication, business, or related field.
• Proficient in using a computer.
• Ability to assist in recruiting campaigners.

Responsibilities

• Direct and organize the member services team.
• Support marketing efforts for member recruitment.
• Supervise membership accounting and processes.

Skills

Customer service

Organizational skills

Team leadership

Data analysis

Education

Bachelor’s degree or equivalent experience

Job description

The YMCA of Pierce and Kitsap Counties is seeking a Member Services Director to join our team.

The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.

This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

The Member Services Director works with senior branch staff to implement member services strategies that focus on recruitment and retention of members.

Key Responsibilities:

• Direct and organize member services team with a focus on member experience and retention.
• Coordinate and support program and membership enrollment and systems in support of member experience.
• Assist marketing efforts focused on internal/external marketing strategies and production of material to support member experience and retention.
• Track and utilize data to drive staffing schedule and experiential decisions.
• Distribute results, organize, and maintain reports.
• Supervise all aspects of membership accounting and processes to include all transactions.
• Key liaison to Association Engagement Center.

Requirements:

• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Bachelor’s degree and/or equivalent knowledge and experience in communication, business, or related field that includes supervision, fiscal management, program development, staff, and volunteer development.
• Experience working with people and providing great customer service.
• Organized, proactive, and able to get things done.
• Comfortable using a computer.
• Able to assist the staff leadership team in reaching annual campaign goals by recruiting campaigners, making personal asks, and supporting branch events.
• Able to complete Child Abuse Prevention on the first day as well as other required online and on-person trainings as required.
• Able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).

Wage and Hours:

$21.47 to $23.47 per hour, depending on qualifications. Full-Time, 40 hours per week.

Location: Lakewood Family YMCA, Lakewood WA

Benefits:

• Medical, Dental, and Vision benefit plan options.
• YMCA paid Life and Long-term Disability Insurance.
• Opportunity to participate in the YMCA 403(b) retirement saving plan.
• Accrual of 15 days of paid vacation.
• 8 paid Holidays/Floating Holidays per year.
• Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year.
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center.
• Professional training, education and certification opportunities.
• 20% discount on YMCA programs, childcare services and merchandise.
• Public Service Loan Forgiveness eligibility for Full-Time employees.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled.