Member Services Concierge, Driftwood Downtown

Discovery Land Co.; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and Holidays

Employee Meals and Referral Incentives

Professional development opportunities

Job summary

Discovery Land Co. is seeking a Member Services Concierge in Austin, TX, responsible for enhancing member experiences at the Club. You will greet members and assist with reservations, ensuring a positive atmosphere.

Qualifications include a high school diploma, at least 6 months of hospitality or customer service experience, and strong communication skills. This role offers flexible hours and various benefits, contributing to a dynamic team environment.

Qualifications

• At least 6 months of hospitality or customer service experience.
• Ability to interact verbally with members and guests clearly.
• Outgoing personality, responsible, and dependable.

Responsibilities

• Greet members/guests and assist with reservations.
• Create and maintain member profiles and preferences.
• Coordinate transportation needs and activities for members.

Skills

Customer service skills

Communication

Hospitality experience

Organizational skills

Teamwork

Education

High school diploma or equivalent

College degree in hospitality or communications

Tools

Word

Excel

Publisher

PowerPoint

Email

Job description

## Member Services Concierge, Driftwood DowntownApplylocations: Austin, TXtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR104612**If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally.**This role will be located at one of Discovery Land Company’s locations: “Project Name”, set outside of “closest and largest recognizable city/state”. “Project Name” is seeking a Member Services Coordinator to join the Member Services Department. The Member Services Coordinator is the initial point-of-contact for members and their guests, and is responsible for providing exceptional experiences, communication, and memories for members, guests, and prospects throughout their time at the Club. The Member Services Coordinator will assist with greetings, reservations, and overall member experience and satisfaction. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.Key Responsibilities• Meet members/guests upon arrival and departure and greet them by name.• Create and maintain member profiles and preferences.• Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.• Answer incoming Club phones and transfer where needed.• Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.• Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.• Create invitations or fliers to distribute to membership regarding Club events.• Assist with planning and promoting Club events.• Work closely with Sales to create exceptional experiences for prospects/visitors .• Work with General Manager and Public Relations team to promote positive experiences, including photography.• Assist in the golf retail shop as needed.• Other duties as assigned.Qualifications• High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.• At least 6 months of prior hospitality experience, customer service, and telephone experience.• Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests.• Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.• Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.Additional Requirements• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.• Ability to work in a team environment.• Ability to stay calm and focused during the busiest of times.• Ability to read, write, speak, and understand English; additional languages preferred.• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.Benefits• Competitive Pay or Wage Range (optional based on state/region laws)• Medical, Dental, and Vision Benefits (Full-Time Year Round Only)• 401k Contribution (Full-Time Year Round Only)• Paid Time Off and Paid Holidays (Full-Time Year Round Only)• Employee Meals, Referral Incentives, and Recognition Programs• Holiday Pay• Professional development and upward mobility opportunities• Work-Family CultureAbout UsInsert Project BriefDiscovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.