Member Services Attendant (Part Time)

St. Luke’s University Health Network; Allentown, Crackersport (Lehigh County, PA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network is seeking a Member Services Attendant to provide Front Desk presence at its Fitness & Sports Performance Centers.

You will greet customers, recruit and book memberships, schedule assessments, and manage contracts and payments. You will work closely with Sports Performance Coaches to ensure exceptional client experiences and support the department's social media efforts.

Qualifications

• High-energy individual with outstanding customer service skills.
• Excellent communication skills required.
• Proficient computer skills.
• Organized and detail oriented.
• CPR certification required within first 30 days of start date.
• Entry-level understanding of equipment and training programs.

Responsibilities

• Provides outstanding Customer Service when greeting current and prospective members.
• Recruits and books memberships, answers questions on memberships, services and fees.
• Monitors member check-ins and resolves problems with courtesy.
• Schedules appointments for bookings, assessments, and program reviews.
• Processes membership contracts and rentals with complete signatures and accurate billing fields.
• Processes payments in Billing systems and prepares paperwork for Cash Accounting.
• Enters member and participant data in Membership Tracking System and required Billing systems.
• Collaborates with Sports Performance Coaches and Staff to ensure excellent participant experiences.
• Maintains daily/weekly social media postings for Facebook with Marketing Partner.
• Assists Director and Office Coordinator with other duties as needed.

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Member Services Attendant provides Front Desk presence to greet customers at the St. Luke’s Fitness & Sports Performance Centers. Communicates effectively with all customers to assist with the recruitment and maintenance of Fitness & Sports Performance clients.

JOB DUTIES AND RESPONSIBILITIES:

• Provides outstanding Customer Service when meeting and greeting current and prospective members, sports performance and/or sports medicine clients/members.
• Recruits and books memberships by dispensing information and answering questions regarding memberships, sports performance services and fees, and camp/clinic fees, via both in-person tours, virtually and over the phone, in a professional, knowledgeable, enthusiastic way.
• Closely monitors member check-ins, resolving any problems with courtesy and respect.
• Schedules appointments for new bookings, sports performance assessments, and program reviews.
• Processes membership contracts and rentals, ensuring that all signatures and billing fields are complete and accurate.
• Processes payments in the Billing systems, runs required reports, prepares all monies and paperwork for Cash Accounting.
• Enters all member and participant data completely and accurately in the Membership Tracking System and required Billing systems.
• Works closely with the Sports Performance Coaches and Sports Medicine Staff to ensure that every Sports Performance participant has an outstanding experience every time they use the Centers.
• Maintains daily/weekly social media postings for Facebook in conjunction with the Department’s Marketing Partner.
• Assists Director of Sports Performance and Office Coordinator with other duties as needed.

PHYSICAL AND SENSORY REQUIREMENTS:

• Sitting for up to 8 hours per day, up to 4 hours at a time.
• Standing or walking for up to 3 hours per day, 1 hour at a time.
• Some bending, some reaching above shoulder level.
• Frequent fingering and handling while typing or writing.
• Lifting and carrying up to 25 pounds.
• Hearing as it applies to normal conversation and telephone use.
• Seeing as it relates to normal and peripheral vision.

EDUCATION:

• High school graduate or equivalent preferred.

TRAINING AND EXPERIENCE:

• High-energy individual with an appreciation for the sports performance field.
• Outstanding customer service skills required.
• Excellent communication skills required.
• Must have proficient computer skills.
• Organized and detail oriented.
• CPR certification required within first 30 days of start date.
• Entry-level understanding of equipment and training programs.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here.