Clinical Health Coach (Hybrid)

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 55,000 - 75,000; Full time

Job summary

St. Luke's University Health Network is seeking a Health Coach/Health Educator to support employee wellness programs. You will counsel individuals, assist with care navigation, and deliver education while maintaining detailed program data in the EMR system.

The ideal candidate has two years of health coaching or health education experience, and a clinical license such as RN or RD. MPH/CHES credentials are preferred.

Qualifications

• Two+ years health coaching or health education experience.
• Experience serving employee populations preferred.
• Motivational interviewing experience preferred.
• Ability to engage diverse populations.
• Excellent oral and written communication skills.

Responsibilities

• Serves as a health coach for a designated group of employees and/or spouses.
• Initiates contact, assists with care navigation, connects to programs and services.
• Provides individual or group counseling and education to patients when necessary.
• Maintains complete and accurate documentation on all patients to facilitate follow up and program data reporting.
• Proficient in Microsoft Office – Word, Excel, PowerPoint, Access and Publisher.
• Maintains confidentiality and complies with safety and service standards.

Skills

Health coaching

Excellent communication

Bilingual Spanish

Microsoft Office

Education

RN or RD license

MPH with coaching credential or CHES

Tools

Microsoft Office

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

WORK SCHEDULE:

Day shift, availability for some evenings and or weekend events.

JOB DUTIES AND RESPONSIBILITIES:

• Serves as a health coach for a designated group of employees and/or spouses.
• Duties may include initiating contact, assisting with care navigation, connecting to programs and services, and following through to ensure compliance.
• Maintains appropriate, timely and effective communication with employees and/or spouses.
• Provides individual or group counseling and education to patients when necessary.
• Identifies barriers, develops a treatment plan, provides assistance and support to patients based on their individual needs relating to health education programs.
• Engages and maintains constructive relationships within a diverse population.
• Acts as a resource in resolving any questions or concerns pertaining to health risk or status.
• Acts as a resource and change agent by influencing attitudes, modifying behavior and introducing innovative strategies to improve patients’ health status.
• Demonstrates an understanding of cultural and social barriers.
• Monitors health education programs for effectiveness.
• Maintains complete and accurate documentation on all patients to facilitate follow up and program data reporting.
• Database experience - Assures complete data collection and recording in corresponding databases and/or electronic medical record.
• Proficient in Microsoft Office – Word, Excel, PowerPoint, Access and Publisher.
• Excellent oral and written communication skills required.
• Bilingual Spanish preferred.
• Designs, implements and evaluates health education materials/modules, as needed.
• Experience designing health education materials preferred.
• Support employee completion of health assessment requirements.
• Participates in committees as assigned.
• Maintains composure in managing challenging situations.
• Actively seeks opportunities for professional growth and development.
• Attends professional meetings, workshops and conventions to enrich professional growth, knowledge and skill Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

PHYSICAL AND SENSORY REQUIREMENTS:

Sit up to 6 hours per day; 4 hours at a time. Stand for up to 8 hours per day; 6 hours at a time. Walk 6 hours per day; 10 minutes at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Occasionally lift, carry, and push objects up to 20 pounds. Frequently stoop and bend. Frequently reach above shoulder level. Must be able to hear as it relates to normal conversation.

EDUCATION:

• Clinical licenses such as RN or RD.
• MPH with coaching credential or Certified Health Education Specialist (CHES) preferred.

TRAINING AND EXPERIENCE:

• At least 2 years health coaching or health education experience.
• Previous experience working with employee populations preferred.
• Ability to engage and maintain constructive relationships with a diverse population.
• Motivational interviewing experience preferred.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.