Member Services Associate - Short-Term Contract

Better Life Partners; Manchester (NH); Remote; Full time

Job summary

Join a forward-thinking organization dedicated to healing from addiction as a Member Services Associate. This role is vital in connecting members to essential care, providing support through telehealth, and ensuring a seamless experience. You'll engage with diverse individuals, helping them navigate their recovery journey while embodying the core values of love and advocacy. This position offers the flexibility of remote work, allowing you to make a meaningful impact from the comfort of your home. If you're passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Equity in the form of stock options

Flexible work environment

Supportive workplace culture

Opportunity to make a community impact

Qualifications

• 3+ years of customer service experience required.
• Strong computer literacy and multitasking abilities are essential.

Responsibilities

• Act as a concierge for services, responding to calls and emails.
• Coordinate meetings and assist members with their treatment plans.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Time Management

Attention to Detail

Flexibility

Problem-Solving

Education

High School Diploma or GED

College Degree

Tools

Zoom

Proprietary Electronic Medical Record Platform

Job description

Member Services Associate - Short-Term Contract

Pay found in job post: $25.00/hr - $30.00/hr

Who We Are:
At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.
We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.
If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you.

The Role:
As a Contract Member Services Associate, you will play an integral role in the provision of care and services to our members. The Member Services Associate is a critical first line of contact with our members, setting the tone for how our services are experienced and accessed. The role focuses on connecting our members to the appropriate care teams, scheduling appropriate services, answering questions and troubleshooting our members’ telehealth experience in addition to interacting with community partners, pharmacies, and labs. The Member Services Associate helps members navigate the services and teams within BLP and paves the way for members to receive timely services.
This is a short-term 3-week contract and this position is remote. Candidates must reside in one of the following states: District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, or Connecticut.

What You Will Do:

• Demonstrate and communicate the core values of Better Life Partners; Love, Act, Partner, Advocate, and Grow.
• Act as a concierge for our services, promptly, professionally, and accurately respond to calls, emails, and text messages.
• Coordinate meetings over Zoom between our members and providers or counselors.
• Accurately collect or verify member demographic, insurance, and additional information to ensure the member's profile is accurate and up to date in our proprietary electronic medical record platform.
• Quickly identify member needs, clarify information, and transfer member calls to the right department.
• Offer assistance and guidance to members in navigating their treatment plan, scheduling and rescheduling appointments, and liaising with clinical staff as needed.
• Provide personalized support to members throughout their recovery journey, addressing any questions or concerns with compassion and understanding.
• Exhibit cooperation, flexibility, and provide assistance when interfacing with members, colleagues, and external partners.
• Uphold the highest level of discretion and confidentiality when handling member information.
• Continuously seek opportunities to enhance the member experience.

You Are a Good Fit If You Have:

• High school diploma or GED required.
• Skills of handling complex inquiries normally obtained through 3 or more years of customer service experience (either via telephone, email, and/or text).
• Proven experience working effectively in a remote work environment.
• Strong computer literacy with the ability to multitask in a fast-paced environment is required.
• Previous experience working with individuals diagnosed with substance use disorders is a plus.
• Willingness and eagerness to learn, be flexible, and assist members and colleagues as needed.
• Strong interpersonal and communication skills, with the ability to interact effectively with members from diverse backgrounds.
• Excellent time management and strong attention to detail.
• Exceptionally strong work ethic; bilingual ability is a plus but not required.
• Ability to work the shifts of Monday - Friday, 9:00 am - 5:30 pm (Eastern Time).

It Will Also Be Great If You Have:

• A college degree.
• Great listening skills with a passion for helping others.
• The ability to be a team player with an “all hands on deck” attitude.

Work location requirements:
BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs.

When Working From Home, The Requirements Include:

• Must have reliable internet service with a fast upload/download ability.
• Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location.
• Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions.

The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations. All full-time BLPeeps are also eligible for equity in the form of stock options to be invested in BLP’s growth and success!

In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose.

We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.

Seniority level

Entry level

Employment type

Contract

Job function

Other

Industries

Hospitals and Health Care