Member Services Associate, Rockwell Plaza YMCA

YMCA of Greater Oklahoma City; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established community organization is seeking enthusiastic individuals to join their team and make a positive impact in the lives of members. This role involves providing excellent customer service, answering inquiries, and maintaining a welcoming environment. You will have the opportunity to develop meaningful relationships while working in a fun and flexible atmosphere. If you are passionate about helping others and want to contribute to a better future for your community, this position is perfect for you. Join a team that values caring, honesty, respect, and responsibility in every interaction.

Qualifications

• Must be certified in CPR/First Aid; training provided if needed.
• Strong communication skills and experience in service-oriented roles.

Responsibilities

• Provide member services, handle inquiries, and maintain facility standards.
• Develop meaningful relationships with members and volunteers.

Skills

Verbal communication skills

Interpersonal skills

Customer service

Problem-solving

Education

CPR/First Aid Certification

18 years of age or older

Tools

Cash register

Computer

Job description

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

POSITION DESCRIPTION:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

DUTIES AND RESPONSIBILITIES:

1. Must stay current in CPRPR/AED/O2 and First Aid, renewed annually.
2. Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
3. Serve as liaison between members and program supervisors.
4. Handle and solve member inquiries, concerns and complaints.
5. Monitor facility as required.
6. Carry out other duties as assigned.
7. Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
8. Attend Scheduled Staff Meeting.
9. Stay off all personal electronic items; cell phones, i pads.
10. Develop meaningful and sustainable relationships with members, donors and volunteers.

EDUCATION AND EXPERIENCE:

1. Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
2. Must be 18 years of age or older.
3. Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
4. Must be able to lift 30 pounds.