Member Services Associate, North Side YMCA

YMCA of Greater Oklahoma City; Oklahoma City (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team and make a positive impact in the community. This role involves providing exceptional member services, managing inquiries, and maintaining a welcoming environment. The organization values flexibility and fun while fostering a culture of caring, honesty, respect, and responsibility. If you are passionate about service and enjoy building relationships, this opportunity is perfect for you. Join a team that prioritizes personal growth and community engagement, making every day fulfilling and impactful.

Qualifications

• Must stay current in CPR/AED/O2 and First Aid, renewed annually.
• Strong verbal interpersonal and communication skills required.

Responsibilities

• Provide member services including sales, tours, and answering inquiries.
• Develop meaningful relationships with members, donors, and volunteers.

Skills

Verbal interpersonal skills

Communication skills

Customer service experience

Clerical skills

Education

CPR/AED/O2 certification

First Aid certification

18 years of age or older

Tools

Computer skills

Job description

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

POSITION DESCRIPTION:

• This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.
• Must be available to work during the day, Monday-Friday.

DUTIES AND RESPONSIBILITIES:

• Provide member services such as membership sales, tours, answering and directing phone calls, guest registration, providing program information and registration, inputting membership and program information into the computer, accepting payment/cash register/receipts, scheduling appointments, making and scanning membership cards, renting lockers, stocking and distributing towels.
• Serve as a liaison between members and program supervisors.
• Handle and solve member inquiries, concerns, and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect, and responsibility.
• Attend scheduled staff meetings.
• Stay off all personal electronic items; cell phones, iPads, etc.
• Develop meaningful and sustainable relationships with members, donors, and volunteers.

EDUCATION AND EXPERIENCE:

• Must stay current in CPR/AED/O2 and First Aid, renewed annually. (Training provided by the Y, if needed)
• Must complete all required Redwoods Trainings within 30 days of hire and renewed annually.
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills, and accuracy.
• Must be able to lift 30 pounds.