Member Services Associate — Growth & Impact

Gulf Winds Credit Union; Pensacola (FL); On-site; USD 22,000 - 26,000; Full time

Job summary

Gulf Winds Credit Union seeks an MSR I in Pensacola, FL to assist members with financial needs, process transactions, and provide information on products and services. An incentive program offers additional compensation beyond hourly wages.

The role emphasizes customer service, accuracy, and collaboration across departments, with a schedule that may include evenings or weekends. Strong communication and MS Office skills are valued.

Qualifications

• One to twelve months of related experience.
• High school education or GED required.
• Ability to read, write, comprehend, and speak English clearly.

Responsibilities

• Assist members and potential members with financial needs and questions about products and services.
• Identify cross-sell opportunities and refer members to the appropriate next level.
• Maintain and update member account information in the computer system and comply with regulations.
• Act as liaison between members and various departments and transfer calls as needed.
• Perform other job-related duties as assigned.

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Gulf Winds Credit Union seeks an MSR I in Pensacola, FL to assist members with financial needs, process transactions, and provide information on products and services. An incentive program offers additional compensation beyond hourly wages.

The role emphasizes customer service, accuracy, and collaboration across departments, with a schedule that may include evenings or weekends. Strong communication and MS Office skills are valued.