Member Services Associate - Evenings and Weekends

Power Wellness; Maywood (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Member Services Associate to enhance community health through exceptional customer service. In this role, you will oversee service desk operations, promote memberships, and ensure member satisfaction. Your contributions will help create a welcoming environment for fitness enthusiasts while managing essential administrative tasks. If you possess strong communication skills and a passion for wellness, this opportunity offers a chance to make a meaningful impact in the lives of others while working in a dynamic team setting.

Qualifications

• 1+ years of experience in customer service or related fields.
• CPR/AED certification required within 90 days of hire.

Responsibilities

• Provide high-level customer service to members and guests.
• Promote and sell memberships and ancillary services.
• Manage service desk operations and member check-ins.

Skills

Customer Service

Sales Skills

Interpersonal Skills

Communication Skills

Computer Skills

Education

High School diploma or GED

1-year certificate from college or technical school

Tools

Compete Software

Job description

Member Services Associate - Evenings and Weekends

Join to apply for the Member Services Associate - Evenings and Weekends role at Power Wellness

Position Title:

Member Services Associate

Location:

Loyola Center for Fitness

Type:

Part-time plus

Pay Range:

$15.00 – $16.00/hour

Summary

We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities, and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop, and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests, and prospects of the facility, as well as membership information, enrollment procedures, ongoing customer satisfaction, and membership recruitment and retention.

Essential Duties And Responsibilities

• Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check-in guests/members for all scheduled appointments, accept member feedback, accept and return lost and found items, guest/member check-in, and provide information about scheduled activities and events including sign-up and fees if applicable.
• Promote and effectively sell memberships and all ancillary services including personal training, massage therapy, medically-integrated programs, and nutrition services.
• Schedule all appointments via core business software (Compete), including reminder calls, cancellations, and notifying associates of appointments per policy.
• Know all opening and closing procedures, including balancing of cash drawers from daily sales, proper credit card and check policies, and use of cash drawer.
• Enroll members via contracts, explain membership details, obtain signatures and payments, and provide member handbooks.
• Communicate effectively with all departments via radio as needed.
• Work towards achieving satisfaction metrics such as Secret Shops and Member Survey scores related to member and guest satisfaction.
• Maintain an average of 5 shifts per month to ensure job performance.
• Stand for the length of shifts (generally 3-6 hours).
• Perform other duties as assigned.

Qualifications

• High School diploma or GED preferred.
• 1-year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception, and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Excellent interpersonal and communication skills, with the ability to work positively with members.
• Ability to multi-task and maintain professionalism.
• Proficient computer skills.

We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management.
Integrity * Excellence * Humanity * Passion * Creativity * Humility