Member Services and Wellness Coordinator

YMCA of MEWSA; South Amboy, Northern (NJ, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

YMCA of MEWSA in South Amboy, NJ is seeking a Member Services and Wellness Coordinator to support the Membership and Wellness Director in day-to-day operations. The role focuses on creating a welcoming desk environment and promoting health and wellness programs to retain existing members and attract new ones.

The position requires supervisory experience, relevant certifications, and strong communication skills. Flexible hours and weekend coverage may be needed to support facility usage.

Qualifications

• AA degree preferred or equivalent education and work experience in related field.
• ACSM, ACE, NASM, or NSCA certification.
• Current CPR, AED, O2, First Aid required.
• Previous supervisory experience preferred.
• Ability to interact with a diverse population.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office software and ability to quickly learn and use other software products used by the Association.

Responsibilities

• Provide leadership for the continued operation and improvement of all desk and wellness services including member relations, information, and program registration.
• Monitor daily operations to adhere to health and safety standards and policies; ensure staff certifications.
• Train staff, schedule staff, and direct personnel/volunteers for desk and wellness services; motivate staff and oversee enrollment procedures.
• Identify and implement wellness, group exercise and personal training programs to promote retention and engage new members.
• Support membership strategies for recruitment and retention of members.
• Participate in membership events and represent the YMCA at community events.
• Deliver sales and customer service training for desk and wellness staff.
• Maintain communication with leadership regarding facility cleanliness and safety.
• Participate in aspects of annual fundraising campaigns.

Skills

Supervisory experience

Communication skills

Customer service

Team leadership

Education

AA degree or related education

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services and Wellness Coordinator

First/Mid Mgr South Amboy, NJ, US

16 days ago Requisition ID: 1215

Salary Range: $20.00 To $22.00 Annually

HOURS: Full Time
PAY RATE: $20-$22/hour DOE

POSITION SUMMARY:

The Membership and Wellness Coordinator will support the Membership and Wellness Director in the day-to-day functioning of the Member Experience Desk that creates a welcoming culture as well as supporting the Health & Wellness Department.

The Membership and Wellness Coordinator will support the development and sustainability of the branch membership and wellness departments. This individual will be required to work flexible hours, especially during peak times of facility usage and lead her/his team by example.

ESSENTIAL FUNCTIONS:

• Provide leadership for the continued operation and improvement of all desk and wellness services to include member and constituent relations, information, and program registration.
• Monitor daily operations to adhere to all YMCA health and safety standards and policies. Ensure all staff is current with required certifications.
• Support the Member Services and Wellness Director in training staff, support the scheduling of staff, and directs personnel and volunteers as needed for desk and wellness services. Supports the departmental strategies to motivate staff and achieve goals. Provide leadership for an effective tour and enrollment procedure via desk and wellness staff.
• Work in tandem with the Director to identify and implement wellness, group exercise and personal training programs that promote retention of existing members and engage new members. Direct and engage staff to support health and wellness initiatives to achieve retention goals.
• Support the implementation of membership strategies that support the recruitment of new members and retention of existing members.
• Participates in membership events at both locations and represents the YMCA at community events to promote the YMCA.
• Ensure the delivery of appropriate sales and customer service training for desk and wellness staff.
• Consistently communicate with the Director of Member Services and Wellness regarding cleanliness and safety of facility.
• Participate in assigned aspects of the Annual Fundraising Campaign.

REQUIREMENTS:

• AA degree in related field is preferred or equivalent education and work experience in related field
• ACSM, ACE, NASM, or NSCA certification
• Current CPR, AED, O2, First Aid required
• Previous supervisory experience preferred
• Ability to interact with a diverse population
• Strong written and verbal communication skills
• Proficient in Microsoft office software and ability to quickly learn and use other software products utilized by the Association.

PHYSICAL REQUIRIEMENTS/WORKING CONDITIONS:

Normal amounts of walking, standing, reading, writing, computer work, sitting, lifting, pushing, pulling, bending stretching for a fitness and wellness environment; evening and weekend hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.