Member Services Advocate

Cottingham & Butler; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

FSA/HSA

401k

Profit sharing

PTO/Paid Holidays

Disability (short/long)

Maternity/Parental Leave

Job summary

Cottingham & Butler is seeking a seasoned Member Services Advocate in Wisconsin to guide members through complex healthcare and employer benefit scenarios. You will independently assess plans, interpret details, and drive outcomes across multiple stakeholders, including providers, carriers, and TPA partners.

The role demands ownership, critical thinking, and the ability to resolve sensitive, multi-layered issues with minimal oversight.

Qualifications

• This role is intended for experienced professionals with a strong background in health insurance, claims resolution, or benefits administration who can independently assess issues, interpret plan details, and drive outcomes across multiple stakeholders.
• We are seeking candidates who bring proven, hands-on experience navigating health plans and claims processes, including direct interaction with providers or carriers.

Responsibilities

• Guide individuals through complex coverage scenarios and resolve escalated claims and billing issues.
• Partner with providers, carriers, and third-party administrators to ensure accurate and timely resolution.
• Demonstrate ownership, critical thinking, and the ability to manage sensitive, multi-layered issues with minimal oversight.

Job description

Member Services Advocates play a critical role in delivering advanced advocacy services, serving as a trusted resource for members navigating complex healthcare and employer benefit situations. This role is intended for experienced professionals with a strong background in health insurance, claims resolution, or benefits administration who can independently assess issues, interpret plan details, and drive outcomes across multiple stakeholders.

In this role, you will guide individuals through complex coverage scenarios, resolve escalated claims and billing issues, and partner directly with providers, carriers, and third-party administrators to ensure accurate and timely resolution. This position requires a high degree of ownership, critical thinking, and the ability to manage sensitive or multi-layered issues with minimal oversight.

We are seeking candidates who bring proven, hands‑on experience navigating health plans and claims processes, including direct interaction with providers or carriers. Successful candidates will be confident advocating on behalf of members in complex situations and comfortable managing issues that require coordination across multiple parties. This role is best suited for individuals with experience in health insurance, TPAs, provider offices, or benefits administration who are ready to apply their expertise in a highly specialized, member‑facing advocacy role.

• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday – that's who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.