Member Services

YMCA of Greater Dayton; Celina (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

A community-focused organization in Celina, OH is seeking a part-time Member Services representative to provide excellent service at the Member Services Desk. Candidates should be 18 or older with a high school diploma or GED and have prior customer service experience. This role offers a pay of $10.70-$12.84/hour, with a focus on providing welcoming and supportive interactions with members.

Qualifications

• Must be 18 years of age.
• One year or more of related customer service experience required.

Responsibilities

• Provides excellent member service.
• Performs membership sales and transactions.
• Conducts tours of the facility for prospective members.

Skills

Customer service

Problem-solving

Communication skills

Education

High school diploma or GED

2-year degree or applicable experience

Job description

Member Services

Grand Lake Health/Premier Health North YMCA

Celina, OH

Part Time Non-Exempt

$10.70-$12.84/Hour

Nights and Weekends

Position Summary:

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA,We are welcoming: we are open to all. We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturingwe support you in your journey to develop your full potential.We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:

• Provides excellent member service.


• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.


• Follows Member Service Desk processes and systems.


• Conducts tours of the facility for prospective members and guests.


• Displays excellent telephone skills.


• Handles monetary transactions and appropriate reconciliation of these transactions.


• Builds relationships with members.


• Proactively solves problems.


• Performs routine copying and filing.


• Keeps up-to-date with member information as outlined in the member handbook.


• Follows appropriate safety guidelines.


• Communicates to direct supervisor any concerns or incidents that may need follow-up.


• Communicates any suggestions to improve member services.

Qualifications:

• Must be 18 years of age. High school diploma or GED required.


• A 2-year degree or applicable experience is preferred.


• One year or more of related customer service experience required.