Member Service Teller: Cash Handling & Customer Solutions

OnPoint Community Credit Union; Gresham, Northern (OR, KY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

OnPoint Community Credit Union in Gresham, Oregon seeks a Teller to be the welcoming face as members transact deposits, withdrawals and payments, while promoting additional products and services.

You will handle cash, document transactions, verify negotiable items, and provide solutions to member questions. The role requires strong customer service, teamwork, and basic computer skills, with potential for bilingual support.

Qualifications

• High School diploma or GED required.
• 6–12 months Teller experience or cash handling in a customer service role.
• Bilingual skills are highly desired.

Responsibilities

• Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Processes and accurately document all teller transactions according to established procedure.
• Understands and determines acceptability of negotiable items and member identification.
• Identifies and addresses members’ questions and concerns to offer solutions.
• Proactively engaging member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate.
• Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
• Keeps informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
• Maintains cash drawer and balances within guidelines established by Credit Union.
• Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
• Perform any additional duties as required by the Management Team.
• Actively work to meet or exceed product and service cross-sale goals.

Skills

Cash handling

Customer service

Sales

Interpersonal communication

Problem solving

Teamwork

Education

High School diploma or GED

Tools

Ten-key calculator

Basic computer skills

Job description

OnPoint Community Credit Union in Gresham, Oregon seeks a Teller to be the welcoming face as members transact deposits, withdrawals and payments, while promoting additional products and services.

You will handle cash, document transactions, verify negotiable items, and provide solutions to member questions. The role requires strong customer service, teamwork, and basic computer skills, with potential for bilingual support.