Member Service Supervisor - Portsmouth NH

Service Credit Union; Portsmouth (NH); On-site; Full time

Job summary

Service Credit Union is looking for a Member Service Supervisor in Portsmouth, NH. In this role, you will supervise branch personnel, ensure exceptional member service, and contribute to a friendly atmosphere, all while promoting the various services of the credit union. Benefits include great health and dental options, 401k contributions, and opportunities for training and career advancement.

Benefits

Health and Dental Benefits Starting Day One

Paid Time Off and Holidays

401k with 8% Company Contribution

Tuition Reimbursement

Training and Career Growth Opportunities

Free Mental Health Support Program

Free Identity Theft Protection

Qualifications

• 1-3 years related experience, preferably in banking.
• Outstanding leadership and cash handling skills.
• Ability to multi-task and excellent communication.

Responsibilities

• Supervise and support branch personnel under the Branch Manager.
• Create a positive member experience and build relationships.
• Maintain understanding of all Credit Union products.

Skills

Leadership

Customer Service

Cash Handling

Organizational Skills

Communication

Education

High School Diploma or Equivalent

Job description

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a Member Service Supervisor where you will provide a variety of services to members and supervise branch personnel with the support and direction of the Branch Manager and/or Assistant Branch Manager.

Pay: Starting at $25.00/hour. Flexible based on experience.

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.
  
  

A Day in the Life:

• Assist Branch Manager and staff to meet assigned goals.
• Supervise and counsel branch personnel as directed by the Branch Manager.
• Maintain a thorough understanding of all Service Credit Union products and services.
• Create a positive member experience each and every time through confidence and enthusiasm- you are the face of Service Credit Union.
• Build and retain member relationships through quality service.
• Perform other job-related duties as assigned.
  
  

Experience and Qualifications:

• One to three years of similar or related experience, banking or Credit Union experience desirable.
• Outstanding leadership and customer service skills.
• Cash handling experience required.
• Ability to recognize and recommend enhancements and solutions in a fast-paced environment.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• High school diploma or equivalent required.
  
  

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

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