Member Service Supervisor - Full Time

Philaymca; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Job summary

Join a leading non-profit organization as a Member Services Supervisor in Philadelphia, where you will oversee member services operations, enhance member satisfaction, and foster a culture of excellence. This role offers opportunities for growth, a supportive team, and a comprehensive benefits package, including free YMCA membership and health insurance.

Benefits

Free YMCA membership

50% off programming

Comprehensive benefits package

Qualifications

• 1-2 years of supervisory experience in a sales environment.
• Proficiency in operating all office equipment.

Responsibilities

• Assist with recruiting, hiring, training, and evaluating staff.
• Ensure policy and procedure compliance.
• Manage facility scheduling and communication materials.

Skills

Communication

Organizational

Leadership

Education

College degree in a related field

Tools

Office equipment

Job description

Columbia North YMCA, 1400 N Broad Street, Philadelphia, Pennsylvania, United States of America Req #16172

Friday, May 16, 2025

Position: Member Services Supervisor

The Member Services Supervisor is responsible for supervising the operation and personnel of member services, implementing member-centered strategies to build member involvement, and ensuring staff excellence in providing services and programs that contribute to member retention, satisfaction, and growth. The role also involves developing and implementing training programs that foster a responsive work culture addressing member issues and needs.

Rewards for Joining Our Team:

• Free YMCA membership - access to all branches!
• 50% off programming including swimming lessons and childcare programs (early learning care, before and after care, day camp, and overnight camp).
• Planning for your future? Ask us how we do it at the Y - it's fantastic!
• Comprehensive benefits package including health, dental, and vision insurance, paid time off, tuition reimbursement, and more.

Qualifications:

• College degree in a related field with 1-2 years of supervisory experience in a sales environment.
• Excellent communication, organizational, record-keeping, and computer skills, with the ability to build effective teams.
• Ability to work well with volunteers, employees, board members, and members.
• Proficiency in operating all office equipment.
• Strong leadership skills with a passion for member service and building a culture of excellence.

Responsibilities:

• Assist with recruiting, hiring, training, scheduling, and evaluating staff.
• Build a committed staff team aligned with YMCA’s mission and values.
• Conduct staff training and orientations.
• Enhance service quality through staff recognition, satisfaction, and retention programs.
• Ensure policy and procedure compliance.
• Foster a member-centered work culture.
• Coordinate member orientations, programs, and events such as member appreciation days and birthday recognitions.
• Manage facility scheduling, lobby displays, and communication materials.
• Provide backup support at the front desk.
• Participate in staff meetings and oversee payroll and accounts payable related to the department.
• Manage office functions including registration systems, supplies, and cleanliness.
• Consult with members to guide them into suitable wellness programs.
• Create a friendly environment for members using fitness and wellness services.
• Learn member names, encourage exercise routines, and monitor participation and progress.
• Follow up with members via calls and emails to support their wellness goals.
• Assist in providing facility tours and scheduling member orientations.
• Work collaboratively with staff to fulfill YMCA’s mission.
• Participate in the Annual Campaign and perform other duties as assigned.

What You Can Expect:

• Support from an amazing team
• Opportunities to learn and grow
• Being part of a non-profit organization committed to strengthening the community

If you're excited about this opportunity, we want to meet you! Please start with our quick, 3-minute online application.

The Greater Philadelphia YMCA is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected classifications, in accordance with applicable laws.