Member Service Staff (North Lexington)

YMC; Lexington (KY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

FREE city-wide YMCA membership

Discounted Program Fees

Flexible Work Schedules

Training Opportunities

Job summary

YMCA in Lexington, KY is hiring a Member Service Staff for early morning shifts from 5:15 to 9:00 am. The role focuses on customer service, membership sales and changes, program registrations, tours of the facility, and serving as a liaison between members and staff.

You will greet members, manage registrations, balance daily tasks, and help keep the Y a welcoming, safe place with positive relationships. Certifications in first aid and CPR are welcomed and training is provided.

Qualifications

• Strong customer service skills and multi-tasking ability.
• Certification in 1st Aid and CPR/AED within 30 days (YMCA provides training).
• Ability to learn YMCA programs and policies, and communicate effectively.

Responsibilities

• Greet members and guests and provide information on services.
• Handle membership sales/changes and updates.
• Assist with program/class registrations and cancellations.
• Give tours and respond to inquiries.
• Support daily operations and maintain a clean, welcoming area.

Skills

Greet members

Membership sales

Facility tours

Program registration

Customer service

Customer relations

Clean workspace

Office equipment

Tools

Fax machine

Copier

Time clock

Credit card machine

Job description

• Location 381 W Loudon Ave,Lexington, KY, 40508,United States
• Job Category Membership
• Employee Type NonExempt PT

Description

Member Service Staff is responsible for Customer Service,Membership sales and changes, program/class registration,tours of the facility, organization and completion of tasks, and communication liaison between the members and/or public.

Currently hiring for the early morning shifts, Monday - Thursday, which run from 5:15 to 9:00 am.

Service Skills:

• Greet members and guest
• Membership Sales/Changes and Updates
• Show interest in member and guests concerns
• Know members’ names and use them in their presence
• Listen to suggestions and respond promptly
• Address of complaints/concerns immediately
• Serve as liaison between members and program supervisors
• Provide information on facility services and programs
• Program/Class Registration and Cancellation
• Tours (implementing and follow-up)
• Monitoring Access In/Out of the YMCA facility
• Phone Inquiries and Registration
• Always look for way to improve performance
• Emphasize fun, make the Y a happy place with positive relationships
• Maintaining Neat/Clean Area (includes services such as making coffee etc.)
• Able to remain alert for extended periods of time

Relationship Skills:

• Make members feel comfortable and at ease.
• Be open, friendly and approachable to members
• Initiate interaction with and between members
• Frequently ask if there is any way you can help
• Ask about family, job, hobbies, get to know personally
• Ask about their goals; progress and satisfaction

Member Involvement Skills:

• Be knowledgeable about programs areas and share information with members
• Be knowledgeable about the YMCA, its programs and policies
• Be informed and up-to-date on latest developments in your field
• Recommend participation in a variety of Y programs
• Be able to articulate the YMCA’s Mission, values and benefits
• Ask members to contribute to the annual campaign
• Be able to articulate the role and importance of volunteers
• Become proficient in company software
• Close-outs/Balancing Daily Work
• Proficient on General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.)

JOB REQUIREMENTS

Certifications:

• Certified in 1st Aid and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)
• Certified in CPR and AED and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)

General Requirements:

This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be multi-task with good problem solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.

BENEFITS

• FREEcity-wide YMCA membership
• Discounted Program Fees
• Flexible Work Schedules
• Training Opportunities