Member Service Specialist - Starting at 18.50 - Remote

Lensa; Tucson (AZ); Remote; Full time

Job summary

Join a forward-thinking company as a Member Service Specialist in a fully remote role. This position offers a chance to enhance your customer service skills while supporting individuals in accessing their necessary medications. You'll be part of a dedicated team, ensuring that every caller receives the assistance they need to live well. With a structured work environment and numerous benefits, this role is perfect for those seeking to grow within the healthcare field. Embrace the opportunity to make a difference while enjoying the flexibility of a work-from-home position.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Time Off

Career Growth Opportunities

All Equipment Provided

Qualifications

• 1+ year of customer service experience required.
• Strong PC navigation skills and excellent communication.

Responsibilities

• Handle incoming calls/emails regarding medication and benefits.
• Investigate and resolve inquiries or escalate as needed.

Skills

Customer Service

Communication

Empathy

PC Navigation

Multitasking

Education

High School Diploma or GED

Job description

Member Service Specialist - Starting at 18.50 - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today!

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Member Service Specialist - Starting at 18.50 - Remote

Job Description

As a Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies, and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a Full Time work from home position and you will be eligible for our benefits on the first of the month after your start date.

Position Requirements

• Must have dedicated, secure high-speed internet (cable, DSL, or fiber). No wireless or 5G home internet connections.
• Ability to work a schedule that may include evenings, weekends, holidays, and overtime.
• Ability to adhere to a pre-determined schedule, including planned breaks.
• Dedicated home workspace that is private, quiet, and free of interruptions, with a lockable door.
• Availability for a 6 to 8-week training class.

What Prime Provides

• All equipment shipped to your residence.
• Structured work environment.
• Transferable skills within Prime and healthcare.
• Opportunities for career growth.
• Benefits including medical, dental, vision, paid time off, 401k match, and more.
• 40-hour work week with potential overtime.

Job Responsibilities

• Handle incoming calls/emails regarding medication and benefits.
• Investigate and resolve inquiries or escalate as needed.
• Follow HIPAA and departmental procedures.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma or GED.
• At least 1 year of customer service experience.
• Legal eligibility to work in the U.S. without sponsorship.

Additional Qualifications

• Suitable home office setup meeting Prime standards.
• Strong PC navigation skills.
• Excellent communication and empathy.
• Ability to multitask and pay attention to detail.

Preferred Qualifications

• Call center experience, especially in healthcare.
• Remote work experience.
• Fluency in Spanish.

Physical Job Requirements

• Sit for 6+ hours/day.
• Occasional standing, walking, stooping, kneeling, crouching.
• Flexible schedule including evenings, weekends, holidays, and overtime.

Reporting Structure

• Reports to the Contact Center Supervisor.

All employees must comply with security responsibilities, legal, regulatory, and internal policies.

For benefits details, visit our Benefits Page: https://www.primetherapeutics.com/benefits

Prime Therapeutics is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply, including those requiring reasonable accommodations.