Member Service Specialist (Seasonal) - Starting at 18.50 - Remote

Prime Therapeutics; Tucson (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare services organization is seeking remote customer service representatives to handle inquiries related to medication and benefits. Ideal candidates will have a high school diploma and at least one year of customer service experience. The role offers a starting salary of $18.50 per hour along with comprehensive benefits and opportunities for growth. Strong communication skills and a suitable home office setup are essential. Join a structured environment where your skills can grow.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid time off

401k match

Opportunities for career advancement

Qualifications

• Minimum 1 year of customer service experience.
• Must have a suitable home office setup.
• Eligible to work in the U.S. without sponsorship.

Responsibilities

• Handle calls and emails regarding medication inquiries.
• Investigate and resolve member inquiries promptly.
• Maintain professionalism in customer interactions.

Skills

Strong communication skills

Empathy

Customer service experience

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Starting salary of $18.50 per hour
- Opportunities for career advancement and growth within the organization
- Work remotely with all necessary equipment provided
- Comprehensive benefits including medical, dental, and vision insurance, paid time off, and 401k match
- Highly structured work environment fostering transferable skills within the healthcare field
- Potential for overtime during a 40-hour work week

What to Expect (Job Responsibilities):
- Handle incoming calls and emails from members, pharmacies, and doctor’s offices regarding medication and benefits inquiries
- Investigate and resolve member inquiries in a timely manner or escalate to appropriate team members
- Adhere to and reinforce standard operating procedures and training guidelines specific to HIPAA
- Maintain a high level of customer service and professionalism during interactions
- Perform additional duties as assigned by the supervisor

What is Required (Qualifications):
- High School Diploma or GED is required
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Must have a suitable home office setup that meets employer-required standards
- Strong communication skills with a focus on professional demeanor and empathy

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Previous call center experience in the healthcare industry
- Familiarity with remote work settings
- Fluency in Spanish

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #EqualOpportunityEmployment

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."