Member Service Specialist/Call Center

FORUM Credit Union; Fishers (IN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive Pay

Student Loan Reimbursement

Tuition Assistance

Wellness Programs

Community Involvement / Volunteer Time

Professional Development

401K with Match

Comprehensive Benefits Package

Generous PTO

Job summary

FORUM Credit Union in Fishers, Indiana seeks a dedicated Member Service Specialist to serve as a trusted financial advisor to members via the call center. You will handle inquiries, maintain member accounts, and recommend suitable products with a focus on exceptional service.

The role features competitive pay, incentives, Saturday bonus, and a comprehensive benefits package, with a background screen conducted upon hire. Join a Best Place to Work in Indiana with a strong community focus.

Qualifications

• High School Diploma or Equivalent.
• Preferred Call Center Experience.
• Previous Customer Service Experience.
• Proficient Computer Skills.
• Enthusiastic and Positive Attitude.

Responsibilities

• Problem solving and member account maintenance.
• Using multiple systems to process member’s requests.
• Identifying needs and recommending appropriate products and services.
• Collaborating with peers and supervisors on a daily basis.
• Providing excellent member service over the telephone.

Skills

Customer Service

Communication

Computer Skills

Call Center Experience

Positive Attitude

Education

High School Diploma or Equivalent

Job description

Overview

$20/hour plus monthly incentive and Saturday bonus

Are you searching for a career opportunity with amazing benefits and ability to make an impact on the lives of others in your community?

We are honored to be a Best Place to Work in Indiana for over a decade. Our mission is helping members live their financial dreams.

As a Member Service Specialist (Call Center Representative) you will be a trusted financial advisor for our members, while maintaining professionalism on and off the telephone.

Responsibilities

Daily responsibilities consist of:

• Problem solving and member account maintenance
• Using multiple systems to process member’s requests
• Identifying needs and recommending appropriate products and services
• Collaborating with peers and supervisors on a daily basis
• Providing excellent member service over the telephone

Qualifications

What we are looking for:

• High School Diploma or Equivalent
• Preferred Call Center Experience
• Previous Customer Service Experience
• Proficient Computer Skills
• Enthusiastic and Positive Attitude

Employee Perks:

• Competitive Pay
• Student Loan Reimbursement
• Tuition Assistance
• Wellness Programs
• Community Involvement and Paid Volunteer Time
• Professional Development/Award Winning Training Program
• 401K with Match
• Comprehensive Benefits Package
• Generous Paid Time Off

Please note: A criminal background screen will be conducted upon hire.

FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.