Member Service Specialist/Call Center

FORUM Credit Union; Fishers (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Student loan reimbursement

Tuition assistance

Wellness programs

Volunteer time

Professional development

401K with match

Benefits package

Generous PTO

Job summary

FORUM Credit Union in Fishers, IN is seeking a Member Service Specialist to serve as a trusted financial advisor over the phone and in person. You will handle member inquiries, process requests across multiple systems, and recommend appropriate products and services to help members achieve their financial goals.

The role emphasizes excellent service, a positive attitude, and teamwork with peers and supervisors. A high school diploma and customer service experience are required or preferred.

Qualifications

• High School Diploma or Equivalent is required or preferred.
• Call center experience is preferred.
• Strong customer service background.

Responsibilities

• Problem solving and member account maintenance
• Using multiple systems to process member’s requests
• Identifying needs and recommending appropriate products and services
• Collaborating with peers and supervisors on a daily basis
• Providing excellent member service over the telephone

Skills

Call center experience

Customer service experience

Proficient computer skills

Enthusiastic and positive attitude

Education

High School Diploma or Equivalent

Job description

$21/hour plus monthly incentive and Saturday bonus

Are you searching for a career opportunity with amazing benefits and ability to make an impact on the lives of others in your community?

We are honored to be a Best Place to Work in Indiana for over a decade. Our mission is helping members live their financial dreams. As a Member Service Specialist (Call Center Representative) you will be a trusted financial advisor for our members, while maintaining professionalism on and off the telephone.

Daily responsibilities consist of

• Problem solving and member account maintenance


• Using multiple systems to process member’s requests


• Identifying needs and recommending appropriate products and services


• Collaborating with peers and supervisors on a daily basis


• Providing excellent member service over the telephone

What we are looking for

• High School Diploma or Equivalent


• Preferred Call Center Experience


• Previous Customer Service Experience


• Proficient Computer Skills


• Enthusiastic and Positive Attitude

Employee Perks

• Competitive Pay


• Student Loan Reimbursement


• Tuition Assistance


• Wellness Programs


• Community Involvement and Paid Volunteer Time


• Professional Development/Award Winning Training Program


• 401K with Match


• Comprehensive Benefits Package


• Generous Paid Time Off

Please note A criminal background screen will be conducted upon hire.

FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.