Member Service Specialist

Mid Minnesota Federal Credit Union; Little Falls (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Mid Minnesota Federal Credit Union in Little Falls, MN seeks a dedicated member service representative to promote and sell credit union services to both new and existing members while delivering outstanding service in a sales-driven environment.

You will process deposits, loans, and account transactions, explain products, and participate in outreach campaigns to grow loans and deposits, building member loyalty and community trust.

Qualifications

• Experience in a retail/banking sales environment.
• Ability to explain credit union products and services.
• Comfort working in a sales environment and meeting sales goals.

Responsibilities

• Process a variety of member transactions including opening/closing accounts, deposits, and withdrawals.
• Explain credit union products and services to members.
• Identify sales opportunities and promote loan and deposit products.
• Support loan and deposit growth by participating in call campaigns and identifying member needs.
• Meet sales expectations and goals while maintaining high service standards.
• Maintain records and assist with account balance inquiries and related tasks.

Skills

Customer service

Sales

Teamwork

Communication

Job description

General Purpose

The primary function of this job is to provide outstanding service to Mid Minnesota Federal Credit Union members by promoting and selling credit union services and products to new and existing members and by fully using job-relevant technical skills, maintaining/updating technical skills and seeking to enhance service skills. This position requires the ability to make decisions within established guidelines, the willingness to work within a sales environment, and the ability to be a team player in an organization that values the spirit of teamwork.

Fundamental Duties

• Responsible to maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self-example within and outside Mid Minnesota Federal Credit Union.
• Responsible for building member loyalty by meeting and exceeding members' expectations.
• Responsible to develop and maintain relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services.

Essential Duties/Responsibilities

Deposit and Member Service Functions

• Process a variety of transactions for members including but not limited to the opening and closing of accounts including personal and business savings and checking accounts, IRA's, Term Share accounts, etc. Responsible for performing stop payments, researching and balancing accounts, and enrolling member for direct deposits and ACH origination.
• Effectively explain credit union products and services to members.
• Identify sales opportunities through all loan and deposit sources.
• Support loan and deposit growth by working call campaigns that identify pre-qualified members for loan and deposit opportunities as well as uncovering future loan and deposit product needs.
• Seek to achieve sales of products and services that are beneficial to both the member and the credit union in accordance with sales expectations and goals.
• Communicates with members on account usage, account balance and balancing information, inquiries, copy requests, change of address, and similar account usage and administers the appropriate procedures to process the items.
• Opens and closes safe deposit boxes, takes members to their boxes and directs them to the reviewing room, reviews safe deposit procedures for new members, keeps a log of rented and non rented boxes and insures all keys to non‑rented boxes are secure.

Loan Functions

• Interview applicants to obtain credit information necessary to establish a credit decision, determine the best loan product for the member, sell additional loan products, credit insurance and other services, such as direct deposit, and close loans under set policies, procedures and compliance. Enter the loan application while determining member's creditworthiness and helping the member make the best choices for their situation.
• Assemble credit information received from the credit bureau to assist in the review process. Forward to a Lending Specialist for review. Responsible for processing the application, note, disbursement and all required paperwork in accordance with the credit union loan policies and procedures.
• Follow proper branch procedures to ensure all liens are recorded properly.

Other Duties/Responsibilities

• Responsible for knowing all aspects of the credit union's product line and services including rates, terms, and fees. Responsible for conducting or delegating the training of new member service employees in these areas.
• Researches and prepares reports as requested by management.
• Responsible for the filing of member information. Duties include initiating the filing process and maintaining records of filing. This may be done electronically.
• May be responsible for picking up and dropping off mail at the Post Office.
• Perform other duties as may be assigned by manager.

Job Type

Full-time

Pay

Mid Minnesota Federal Credit Union (MMFCU) has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

$18.45 - $27.69 per hour

Expected hours

40 per week