Member Service Representative (Teller) / Receptionist

Bank & Investment Group; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bank in Raleigh is seeking a Member Service Representative & Receptionist. This role involves welcoming members, handling transactions, and providing exceptional service. Ideal candidates will have customer service experience and basic computer skills. Join a team dedicated to community service and excellence.

Qualifications

• Minimum 12 months customer service experience.
• Ability to process monetary transactions accurately.

Responsibilities

• Welcome members and direct them to appropriate departments.
• Handle monetary transactions and maintain cash drawer balance.
• Promote bank products and provide excellent service.

Skills

Customer Service

Team Player

Flexibility

Punctuality

Tools

Outlook

Excel

Word

Bank Software

Job description

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

As a Member Service Representative & Receptionist, you may look forward to :

• Welcoming members to TowneBank, determining the nature of their business and directing them to the appropriate person or department
• Operating the bank’s main telephone line and assisting callers by transferring them to the appropriate party or taking messages from the caller
• Becoming familiar with TowneBank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
• Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts
• Following the Bank’s security guidelines on a daily basis
• Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
• Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
• Accurately keeping cash drawer in balance on a daily basis
• Promoting TowneBank and its products and services
• Providing exquisite service to members in person, on the phone or by email
• Displaying a professional appearance and behavior
• Handling other branch duties as assigned
• Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

You are a person that (required skills) :

• Has a minimum of 12 months customer service experience with a single employer
• Has basic computer skills including Outlook, Excel, Word and Bank software programs
• Has flexibility to learn and grow as new systems or processes emerge
• Has the ability to keep cash drawer in balance on a daily basis
• Has the ability to accurately process monetary transactions in a timely fashion
• Has a proven ability to give our members excellent service in person, on the phone, and by email
• Has the ability to work as an integral team player
• Is punctual

You’ll be better prepared if you have (desired skills) :

• Prior receptionist experience
• Prior member service / teller experience at a bank

Physically you can anticipate to :

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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