Member Service Representative/Teller- Full-Time - Louisville, KY

L&N Federal Credit Union; Louisville (KY); On-site; USD 30,000 - 38,000; Full time

Job summary

A regional financial institution is looking for a full-time Member Service Representative/Teller in Louisville, KY. In this role, you will assist members with their financial transactions, manage cash handling, and provide excellent customer service. The ideal candidate has at least a high school education and prior experience in customer service. This position offers a collaborative team environment and opportunities for professional growth.

Qualifications

• Must have a high school education or GED.
• 7 months to 1 year of customer service experience is required.

Responsibilities

• Process member financial transactions, including deposits and withdrawals.
• Balance cash drawer and conduct daily transactions.
• Assist in training new employees in branch procedures.

Skills

Customer service

Cash handling

Problem-solving

Communication

Education

High school education or GED

Job description

Member Service Representative/Teller- Full-Time - Louisville, KY

Job Category: Branch Retail

Requisition Number: MEMBE001658

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• Posted : September 25, 2025
• Full-Time

Locations

Showing 1 location

Hikes Point Office
Louisville, KY 40220, USA

Description

Summary:

Reporting to the Assistant Branch Manager, this full-time, non-exempt hourly role assists members with their financial transactions, involving paying and receiving cash and other negotiable instruments. The Member Service Representative/Teller offers financial solutions to member concerns and uses problem solving to meet member’s needs. Tasked to assist in connecting members with the correct channel of services including, but not limited to, member development officers and back office services. Responsible to manage branch vaults, ATMs, and order money.

Essential Functions & Responsibilities

1. Receive and process member financial transactions, including deposits, withdrawals, and loan payments; sell money orders and travelers checks to members; transfer amounts from member accounts as directed.
2. Inspect and approve for deposit or cash all checks in the amount of $1000 or more, following established guidelines for check approval.
3. Welcome members and provides routine information concerning services and directs members to appropriate departments for specific information and services.
4. Assist in the training of new employees in office or branch procedures. Assist in closing procedures at night.
5. Answer department or branch phones promptly.
6. Balance cash drawer and conduct daily transactions. Perform routine cash drawer checks.
7. Cooperate and work together as a team with coworkers, maintain a neat work area, and perform other duties as assigned by supervisors.
8. Practice confidentiality where indicated in employee matters and credit union operations.
9. Responsible for managing branch vaults – including balancing vault, buying cash from other tellers, entering vault totals, buying cash for vault etc.
10. Responsible for the Ceto report daily.
11. Open new member share and share draft accounts following established Credit Union guidelines. Assist members in the balancing of accounts.

Qualifications

• A high school education or GED required.
• 7 months – 1 year of similar or related experience required.

Equal Employment Opportunity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.