Member Service Representative (Teller)

Pomona College; Stevens Point (WI); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

The Stevens Point Credit Union is seeking a dedicated Member Service Representative to deliver friendly front-line service and perform basic teller transactions. You will resolve member questions, promote products, and contribute to members' financial wellbeing.

This full-time role at the Stevens Point branch requires excellent communication, accuracy, and a team-focused attitude to support our service team and core values.

Qualifications

• High school education or GED and 6 months to 2 years of customer service experience required.
• Sales experience preferred.
• Excellent communication skills.
• Ability to interpret and act under pressure with accuracy.

Responsabilités

• Provide basic teller services to members in person, drive-thru, night drop, and mail.
• Cashes checks, deposits, withdrawals, payments, transfers, PIN resets.
• Issue debit cards and assist with online banking setup and inquiries.
• Seek opportunities to sell through service and enhance members' financial lives.
• Process wire transfers and minor option changes; open savers sweepstakes.

Connaissances

Customer service

Sales

Communication

Attention to detail

Team player

Formation

High school education or GED

Description du poste

The primary function of a Member Service Representative (MSR) is to provide a positive and friendly atmosphere for our members while conducting basic teller transactions. In addition, this position will provide exceptional service by resolving problems and answering questions covering the entire spectrum of the Credit Union’s products and services as well as provide sales through service to improve the members’ financial lives.

This position is part of our front-line Service Team and always projects a positive and friendly image for the credit union through interactions with members and co-workers. This is a full-time position M-F during business hours at our Stevens Point branch.

• Provide basic teller services to members in person, in the drive-thru, night drop, and mail.
• These services include cashing checks, accepting deposits and withdrawals, processing loan payments, making transfers, resetting member Personal Identification Number (PIN), issuing and redeeming share certificates (CD’s), processing check re-orders, member name changes, adding beneficiaries, issuing debit cards, and online banking set-up and inquires.
• Seeking opportunities to enhance the members’ experience by recognizing and presenting additional services that would improve the members’ financial lives, providing sales through service.
• Process wire transfers, minor option change requests, and open savers sweepstakes.
• Process all transactions with a commitment to accuracy.
• Reinforce continuous collaboration and respectful communication between all departments by promoting strong, positive, and productive working relationships through the commitment to the company’s core values, vision and mission statements.

Competencies:

• High school education or GED and 6 months to 2 years of customer service experience required.
• Sales experience preferred.
• Excellent communication skills.
• A high degree of mental concentration to interpret and act upon a wide range of situations, even under pressure.
• A high level of accuracy and attention to detail.
• Must be friendly and able to represent the credit union in a professional and positive manner.
• Able to remain calm and patient in stressful situations.
• Service-oriented; a team player.

Professionalism/Attitude:

• Believes in own capabilities and knowledge to affect positive outcomes and even succeed where others may not and demonstrates that attitude in performing day-to-day activities.
• Self-motivated by the desire to accomplish goals and have exceptional performance; very open to receiving constructive feedback.
• Understands that change is necessary to evolve as a person and an organization, and reflects that in the context of daily work, handling change without becoming disengaged.
• Displays an on-going commitment to learning and self-improvement in areas that are job and/or organization relevant.