Member Service Representative Team Lead

Maine Credit Union League; Sanford (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking a passionate Member Service Representative Team Lead to join their Sanford branch. This role is perfect for individuals who thrive on helping others and are eager to lead a team dedicated to exceptional member experiences. You will play a crucial role in fostering a collaborative environment, supporting your team with ongoing training, and ensuring they have the resources needed to succeed. If you are looking for a career that challenges you while making a real difference in the community, this position offers a supportive atmosphere and the opportunity for personal growth.

Benefits

Ongoing training and development opportunities

Supportive work environment

Competitive salary and benefits package

Qualifications

• 1-3 years of experience in a customer-facing role is preferred.
• Strong problem-solving skills and attention to detail are essential.

Responsibilities

• Support and guide member service representatives to ensure success.
• Work closely with the Branch Manager to create a positive environment.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Attention to Detail

Customer Service

Job description

Atlantic FCU is hiring a Member Service Representative Team Lead at its Sanford location.

Description:

Are you looking for a career that will challenge you, support your growth, and make a real difference in your community? Do you have a passion for helping others and leading by example? We’re excited to meet you!

As a Member Service Representative Team Lead at Atlantic, you’ll play a vital role in driving our branch’s success while developing your skills and leadership abilities. As team lead, you’ll support and guide our member service representatives, ensuring they have the resources and training they need to thrive. You’ll work closely with our Branch Manager to create a positive, productive work environment that’s focused on delivering exceptional member experiences.

What We’re Looking For:

• A passion for helping others and a desire to grow with our organization
• Excellent communication and interpersonal skills (we’ll teach you the rest!)
• 1-3 years of experience in a customer-facing role (banking experience a plus, but not required)
• A willingness to learn and adapt to new systems and processes
• Strong problem-solving skills and attention to detail
• A commitment to confidentiality and accuracy in your work

What We Offer:

• Ongoing training and development opportunities to help you grow your career
• A supportive, collaborative work environment that values your contributions
• A competitive salary and benefits package
• The chance to make a real difference in the lives of our members and our community

Why Atlantic?

We’re a locally managed financial institution that’s dedicated to serving our community. We believe in empowering our employees to take ownership of their work and providing the resources they need to succeed. If you’re looking for a career that will challenge you, support your growth, and make a real difference, we’d love to hear from you.

Requirements:

Requirements include up to 3 years of similar or related experience, amazing service and communication skills, the ability and desire to serve as a leader, capacity to learn and utilize our core banking system and related platforms. A high degree of accuracy and confidentiality is key to the role.