Member Service Representative - St.Paul

Servus Credit Union; Saint Paul (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking credit union as a Member Service Representative in St. Paul, where you'll be the friendly face that helps members navigate their financial needs. This role involves providing exceptional customer service, processing transactions, and identifying opportunities to promote our financial products. With a commitment to community and member satisfaction, you'll thrive in a supportive environment that values your contributions. Enjoy competitive compensation, flexible work options, and the chance to grow your career while making a meaningful impact in the lives of our members. If you share our cooperative values, we encourage you to apply!

Benefits

Training & Development Opportunities

Career Advancement Potential

Flexible Work Options

Competitive Compensation

Employee Volunteer Program

Qualifications

• Customer service and sales experience are essential for this role.
• High school diploma is required; post-secondary education is a plus.

Responsibilities

• Provide friendly service and respond to member inquiries effectively.
• Process transactions accurately and promote credit union products.

Skills

Customer Service Experience

Sales Experience

Cash Handling Experience

Education

High School Diploma

Post-secondary Education in Finance

Job description

Posting Closes: May 16, 2025

Employment Status: Casual *Hours vary - no minimum number guaranteed (Monday - Friday branch). This position will be required to cover Elk Point as needed

Compensation: (based on education and experience)

Additional Information: Temporary 12 month contract

We are currently looking for a casual Member Service Representative for our St. Paul branch.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.

Reporting to the Assistant Manager Member Service, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
• With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
• Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required
• Achieving or exceeding assigned sales and referral goals
• Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
• Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
• Contributing positively to branch morale and a cohesive work environment

To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma.

Although not required, the following are valuable assets:

• Previous experience working with a Financial Institution
• Post-secondary education in Finance (or related studies)

Most importantly, we're looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We're not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply!

#indh