Member Service Representative - Sanford Downtown

FAIRWINDS Credit Union; Sanford (FL); On-site; Full time

Job summary

FAIRWINDS Credit Union is seeking a Member Service Representative for their Sanford Downtown branch. This entry-level role focuses on welcoming members, performing teller transactions, and assisting with account inquiries. Offering a starting pay of $18/hour and various career development opportunities, it's a chance to make a difference in financial wellness.

Benefits

11 paid holidays

6% 401(k) match

$700 annual contribution to Health Savings Account

Maternity leave program

Medical, dental, vision, disability, and life insurance

Tuition assistance and leadership development opportunities

Qualifications

• Strong desire to serve others and help them improve their financial lives.
• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast-paced environment.

Responsibilities

• Welcome members with a friendly and professional attitude.
• Perform routine teller transactions with accuracy and efficiency.
• Educate members on FAIRWINDS products and services.

Skills

Communication

Customer Service

Problem Solving

Attention to Detail

Job description

Member Service Representative - Sanford Downtown

Join to apply for the Member Service Representative - Sanford Downtown role at FAIRWINDS Credit Union

Member Service Representative - Sanford Downtown

3 days ago Be among the first 25 applicants

Join to apply for the Member Service Representative - Sanford Downtown role at FAIRWINDS Credit Union

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. As a Member Service Representative for our Sanford Downtown Park branch, you’ll be the first step in helping our members live financially free. The MSR role starts at $18.00/hour, with the opportunity to self-promote and receive a pay increase in your first year!

Your Role In Our Mission

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
• Live and model The FAIRWINDS Way values in everything you do.
  
  

What Makes You a Great Fit

• A strong desire to serve others and help them improve their financial lives.
• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a willingness to learn.
• Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!
  
  

A Culture Of Care And Reward

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters
  
  

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union

At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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