Member Service Representative (Remote Call Center)

Lensa; Virginia Beach (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

Lensa is seeking a Member Service Representative for a remote call center. This role requires engaging with members, providing assistance and information about products, and ensuring a high-quality customer experience. Candidates should possess strong communication skills and have a background in customer service, preferably within a call center or banking environment.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Paid Time Off

Transportation benefits

Qualifications

• 1-2 years of recent customer service experience in high-volume environments.
• Ability to navigate difficult conversations and help others.

Responsibilities

• Respond to inquiries and requests from members in a high volume contact center.
• Provide information on products and services to ensure optimal member experience.
• Perform transactions for various financial accounts.

Skills

Professional written and verbal communication

Active listening

Data entry/typing skills

Education

High School Diploma/GED

Job description

Member Service Representative (Remote Call Center)

Member Service Representative (Remote Call Center)

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Position: Member Service Representative

Location: Virginia Beach, VA (Remote)

Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
  
  

Qualifications

• High School Diploma/GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Willingness to help others and ability to navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills
  
  

Schedule

• Full-time, 40 hours per week, 4 weekdays and 1 weekend day (MUST have a 6-day availability to work)
• Multiples shift times available (Start times range between the hours of 01:00 PM - 10:30 PM EST )
• Monday - Saturdays OR Sundays - Fridays (1 fixed day-off AND 1 rotating day-off)
• MUST have 9.5-hour window of flexibility to work
• Schedules are provided two weeks in advance
  
  

Pay and Benefits

The pay range for this position is $19.50 - $19.50/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a hybrid position in Virginia Beach,VA.

Application Deadline

This position is anticipated to close on Jul 4, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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