Member Service Representative - Pickleball Center

YMCA of Greater Cleveland; North Royalton (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading community-based organization seeks a Member Service Representative at their Pickleball Center. This part-time role involves member interaction, administrative tasks, and maintaining member satisfaction. Ideal candidates will possess strong customer service skills and cash management experience. Flexible evening and weekend availability is required.

Benefits

Free YMCA membership

Employee discounts

Comprehensive Benefits Plan

Paid vacation

Qualifications

• Strong customer service skills required.
• High School Diploma or GED preferred.
• Cash management experience is necessary.

Responsibilities

• Process payments and maintain balanced cash drawer.
• Greet members/visitors according to YMCA guidelines.
• Complete accurate data entry and maintain records.

Skills

Customer Service

Cash Management

Communication

Organization

Education

High School Diploma or GED

Tools

Computer

Job description

Member Service Representative - Pickleball Center

2 days ago Be among the first 25 applicants

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.

Occasional evening and weekend availability required.

This is a Part Time position.

Job Responsibilities

1. Process payments and maintain balanced cash drawer and receipting according to procedures.
2. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
3. Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
4. Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
5. Ensure maintenance of all member resource information at front desk.
6. Keep front desk and lobby area neat, clean and professional.
7. Greet members / visitors according to YMCA guidelines.

Qualifications

1. High School Diploma or GED preferred.
2. Strong customer service skills.
3. Cash management experience.
4. Organized and able to follow directions.
5. Friendly, outgoing personality.
6. Comfortable working in a membership driven environment.
7. Ability to perform multiple tasks in diverse situations successfully.
8. Computer and keyboarding experience.
9. Strong communication skills and phone etiquette.

About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families, and strong communities. That's why we offer an exceptional package that includes:

• A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
• Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
• Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Customer Service

Industries

• Non-profit Organizations